The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Posted Jul 18, 2024 - 23:55 UTC
Monitoring
Microsoft has confirmed that the capacity issue in the Azure East US region has been mitigated and customers should not be experiencing any more errors with Virtual Machine (VM) provisioning and power operations. Microsoft has also confirmed that new capacity will be brought online by end of July 2024 to ensure such problems do not reoccur.
The Horizon Cloud Service Operations team will continue to monitor the situation closely for next few hours to ensure there are no more issues.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
The next update will be provided in 3 hours or as events warrant. Thanks for your patience.
Posted Jul 18, 2024 - 23:54 UTC
Identified
Horizon Cloud Service First-Gen continues to experience intermittent issues with Virtual Machine (VM) provisioning and power operations in the Azure East US region.
Microsoft is working to mitigate this issue and bring healthy capacity buffers for new allocations.
The Horizon Cloud Service Operations team is closely monitoring the situation and collaborating with Microsoft to ensure a full recovery.
Posted Jul 18, 2024 - 23:54 UTC
Update
Horizon Cloud Service First-Gen continues to experience intermittent issues with Virtual Machine (VM) provisioning and power operations in the Azure East US region.
Microsoft continues implementing all our efforts toward the mitigation process to restore the ongoing issues and bring healthy capacity buffers for new allocations.
The Horizon Cloud Service Operations team is closely monitoring the situation and collaborating with Microsoft to ensure a full recovery.
The next update will be provided in 3 hours or as events warrant. Thank you for your patience and assistance.
Posted Jul 18, 2024 - 23:53 UTC
Investigating
Horizon Cloud Service First-Gen continues to experience intermittent issues with VM provisioning and power operations in the Azure East US region due to Azure capacity constraints within a backend service that Azure Data Factory relies on for data flow operations. Existing VMs that are currently running are not impacted.
The Horizon Cloud Service Operations team is closely monitoring the situation and collaborating with Microsoft to ensure a full recovery.
The next update will be provided in hours or sooner if necessary. Thank you for your patience and assistance.
Posted Jul 18, 2024 - 23:51 UTC
This incident affected: Console Access (Horizon Cloud Admin Console) (Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2).