Monitoring - Omnissa Access and Workspace ONE Hub Services is investigating intermittent performance issues in *.in.wss.workspaceone.com. We will provide more information shortly.
Jul 20, 2026 - 06:21 UTC

About This Site

This page is for UAT TESTING ONLY and is designed to be a close representation of Production for testing flows - please follow https://status.workspaceone.com for the Production Statuspage

getwsone.com Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
Omni Operational
Chat Interface - United States Operational
Chat Interface - Canada Operational
Chat Interface - Germany Operational
Chat Interface - United Kingdom Operational
Chat Interface - Ireland Operational
Chat Interface - Japan Operational
Chat Interface - Australia Operational
Chat Interface - Singapore Operational
Chat Interface - India Operational
Knowledge Search - United States Operational
Knowledge Search - Ireland Operational
Knowledge Search - Japan Operational
Data Analysis - United States Operational
Data Analysis - Canada Operational
Data Analysis - Germany Operational
Data Analysis - United Kingdom Operational
Data Analysis - Ireland Operational
Data Analysis - Japan Operational
Data Analysis - Australia Operational
Data Analysis - Singapore Operational
Data Analysis - India Operational
Omnissa Access Operational
Omnissa Access - US1 Operational
Omnissa Access - US2 Operational
Omnissa Access - US3 Operational
Omnissa Access - Germany Operational
Omnissa Access - Ireland Operational
Omnissa Access - UK Operational
Omnissa Access - Japan Operational
Omnissa Access - Australia Operational
Omnissa Access - Canada Operational
Omnissa Access - GovCloud Operational
Omnissa Access - Singapore Operational
Omnissa Access - India Operational
Omnissa Connect Operational
Omnissa Connect - US Operational
Omnissa Intelligence Operational
Console Access - United States Operational
Data Ingest - United States Operational
Console Access - Germany Operational
Data Ingest - Germany Operational
Console Access - Ireland Operational
Data Ingest - Ireland Operational
Console Access - Australia Operational
Data Ingest - Australia Operational
Console Access - Canada Operational
Data Ingest - Canada Operational
Console Access - Japan Operational
Data Ingest - Japan Operational
Console Access - United Kingdom Operational
Data Ingest - United Kingdom Operational
Console Access - GovCloud Operational
Data Ingest - GovCloud Operational
Console Access - Singapore Operational
Console Access - India Operational
Data Ingest - Singapore Operational
Data Ingest - India Operational
Omnissa TestDrive Operational
Portal - United States Operational
Ready To Use - United States Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - India Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Singapore Operational
Workspace ONE Assist - UK Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
OAuth Token Issuer - United States Operational
OAuth Token Issuer - Germany Operational
OAuth Token Issuer - Japan Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Saturday, August 17, 2026 04:00 AM UTC - India Region. Aug 17, 2026 01:00-04:00 UTC

Update - Horizon Cloud Service Next-Gen is going to perform maintenance in India region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Saturday, August 17, 2026 01:00 AM UTC
• End: Saturday, August 17, 2026 04:00 AM UTC

Impact:
• Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 06, 2026 - 09:59 UTC
Update - Maintenance window rescheduled: Sunday, August 16, 2026 04:00 AM UTC - Sunday, August 16, 2026 07:00 AM UTC
Aug 04, 2026 - 16:47 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform maintenance in India region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Saturday, August 15, 2026 04:00 AM UTC
• End: Saturday, August 15, 2026 07:00 AM UTC

Impact:
• Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Jul 30, 2026 - 18:12 UTC

Testing maintenance Aug 17, 2026 10:49-14:49 UTC

Update - Dear Valued Customer,

We need another **HOURS** more hours of window extension to complete this maintenance. So, the window is extended to **TIME** UTC.

We apologize for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information: • VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Aug 12, 2026 - 10:59 UTC
Scheduled - Testing maintenance
Aug 12, 2026 - 10:55 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Tuesday, August 18, 2026 02:00 AM UTC - All Regions. Aug 18, 2026 02:00-03:00 UTC

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Tuesday, August 18, 2026 02:00 AM UTC
• End: Tuesday, August 18, 2026 03:00 AM UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Aug 12, 2026 - 12:18 UTC

Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Thursday, August 20, 2026 02:00 AM UTC - United States, Germany Regions. Aug 20, 2026 02:00-04:00 UTC

Horizon Cloud Service Next-Gen is going to perform maintenance in United States, Germany region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Thursday, August 20, 2026 02:00 AM UTC
• End: Thursday, August 20, 2026 04:00 AM UTC

Impact:
• Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Aug 11, 2026 - 06:02 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Singapore (Full Region) Aug 20, 2026 13:30-16:30 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Singapore on Thursday, August 20, 2026 between 01:30 PM - 04:30 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Aug 11, 2026 - 10:36 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / India (Full Region) Aug 20, 2026 13:30-16:30 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in India on Thursday, August 20, 2026 between 01:30 PM - 04:30 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Aug 11, 2026 - 10:36 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Australia (Full Region) Aug 20, 2026 13:30-16:30 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Australia on Thursday, August 20, 2026 between 01:30 PM - 04:30 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Aug 11, 2026 - 10:36 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United Kingdom (Full Region) Aug 21, 2026 03:00-06:00 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in the United Kingdom on Friday, August 21, 2026 between 03:00 AM - 06:00 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Aug 11, 2026 - 10:36 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Germany (Full Region) Aug 21, 2026 03:00-06:00 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Germany on Friday, August 21, 2026 between 03:00 AM - 06:00 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Aug 11, 2026 - 10:36 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Ireland (Full Region) Aug 21, 2026 03:00-06:00 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Ireland on Friday, August 21, 2026 between 03:00 AM - 06:00 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Aug 11, 2026 - 10:36 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United States (Full Region) Aug 21, 2026 08:30-11:30 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in the United States on Friday, August 21, 2026 between 08:30 AM - 11:30 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Aug 11, 2026 - 10:36 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Canada (Full Region) Aug 21, 2026 08:30-11:30 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Canada on Friday, August 21, 2026 between 08:30 AM - 11:30 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Aug 11, 2026 - 10:36 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Japan (Full Region) Aug 21, 2026 13:30-16:30 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Japan on Friday, August 21, 2026 between 01:30 PM - 04:30 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Aug 11, 2026 - 10:36 UTC

Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Saturday, August 22, 2026 02:00 AM UTC - Ireland Region. Aug 22, 2026 02:00-06:00 UTC

Horizon Cloud Service Next-Gen is going to perform maintenance in Ireland region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Saturday, August 22, 2026 02:00 AM UTC
• End: Saturday, August 22, 2026 06:00 AM UTC

Impact:
• Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Aug 04, 2026 - 13:26 UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Sunday, August 23, 2026 06:00 AM UTC - Germany Region. [TESTING] Aug 23, 2026 06:00-08:00 UTC

Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
Start: Wednesday, December 17, 2025, 03:30 UTC
End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.

Aug 12, 2026 - 19:43 UTC
Update - Horizon Cloud Service Next-Gen is performing a scheduled infrastructure upgrade in the Germany region during the below maintenance window.

Maintenance Window:
• Start: Sunday, August 23, 2026 06:00 AM UTC
• End: Sunday, August 23, 2026 08:00 AM UTC

Impact:
• Administrators may experience degraded performance or increased latency while accessing the Administration Console.
• End users may encounter intermittent issues while accessing desktops or applications. In most cases, retrying the operation should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 06, 2026 - 03:51 UTC
Update - Horizon Cloud Service Next-Gen is performing a scheduled infrastructure upgrade in the Germany region during the below maintenance window.

Maintenance Window:
• Start: Saturday, August 22, 2026 06:00 AM UTC
• End: Saturday, August 22, 2026 09:00 AM UTC

Impact:
• Administrators may experience degraded performance or increased latency while accessing the Administration Console.
• End users may encounter intermittent issues while accessing desktops or applications. In most cases, retrying the operation should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 05, 2026 - 13:47 UTC
Update - Horizon Cloud Service Next-Gen is performing a scheduled infrastructure upgrade in the Germany region during the below maintenance window.

Maintenance Window:
• Start: Sunday, August 30, 2026 06:00 AM UTC
• End: Sunday, August 30, 2026 09:00 AM UTC

Impact:
• Administrators may experience degraded performance or increased latency while accessing the Administration Console.
• End users may encounter intermittent issues while accessing desktops or applications. In most cases, retrying the operation should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 05, 2026 - 13:12 UTC
Scheduled - Horizon Cloud Service Next-Gen is performing a scheduled infrastructure upgrade in the Germany region during the below maintenance window.

Maintenance Window:
• Start: Saturday, August 29, 2026 06:00 AM UTC
• End: Saturday, August 29, 2026 09:00 AM UTC

Impact:
• Administrators may experience degraded performance or increased latency while accessing the Administration Console.
• End users may encounter intermittent issues while accessing desktops or applications. In most cases, retrying the operation should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 05, 2026 - 12:53 UTC

Horizon Cloud Service Next Gen: Data Center Maintenance - Redis - Ireland (Full Region) Aug 29, 2026 03:00-06:00 UTC

Horizon Cloud Service Next-Gen is going to perform maintenance in Ireland for Redis clusters during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Saturday, August 29, 2026 03:00 AM UTC
• End: Saturday, August 29, 2026 06:00 AM UTC

Change: Infrastructure upgrade

Impact:
• During this maintenance there will be a downtime that could last up to 30 minutes on the Administration Console
• Administrative functions will be temporarily unavailable or may appear offline during the downtime
• There will be a temporary impact on end-users on their ability to connect to their desktops during the downtime

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Aug 04, 2026 - 13:37 UTC

Horizon Cloud Service First-Gen: Platform Infrastructure Upgrade - Maintenance Window - United States (Partial Region) Sep 5, 2026 02:00-06:00 UTC

Horizon Cloud Service First-Gen will perform a scheduled infrastructure upgrade in the United States during the maintenance window below.

Horizon Cloud Maintenance Window:
• Start: Saturday, September 5, 2026 02:00 AM UTC
• End: Saturday, September 5, 2026 06:00 AM UTC

Impact:
• Administrators may experience degraded performance or increased latency while accessing the Administration Console
• End users may encounter intermittent issues while accessing desktops or applications. In most cases, retrying the operation should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Aug 09, 2026 - 05:37 UTC

Aug 15, 2026

No incidents reported today.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Resolved - The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.

We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 12, 12:51 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Aug 12, 12:50 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations teams have identified the issue and are working to resolve it.

[Provide concise sentence with progress compared to previous update and what to expect next]

Aug 12, 12:49 UTC
Investigating - Horizon Cloud Service Next-Gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 12, 12:46 UTC
Resolved - The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.

We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 12, 12:35 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Aug 12, 12:31 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations teams have identified the issue and are working to resolve it.

Aug 12, 12:30 UTC
Investigating - Horizon Cloud Service Next-Gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 12, 12:27 UTC
Completed - Horizon Cloud Service First-Gen Emergency Console Access Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:

Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.

For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 12, 12:23 UTC
Update - We need 5 minutes of extension to complete this maintenance. We apologize for the inconvenience.
Aug 12, 12:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 12:15 UTC
Scheduled - Horizon Cloud Service First-Gen will perform an Emergency Console Access Maintenance in All Regions region during the maintenance window below.

Maintenance Window:
• Start: Wednesday, August 12, 2026 12:15 PM UTC
• End: Wednesday, August 12, 2026 12:30 PM UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 12, 12:08 UTC
Resolved - Testing completed
Aug 12, 10:49 UTC
Monitoring - Monitoring
Aug 12, 10:48 UTC
Identified - Incident identified
Aug 12, 10:48 UTC
Investigating - testing incident
Aug 12, 10:47 UTC
Resolved - The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service request for further assistance.

We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 12, 06:08 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Aug 12, 06:04 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.

Aug 12, 05:48 UTC
Investigating - Horizon Cloud Service team is investigating issues with Onboarding Services. You may experience issues to deploy and set up your environment. We are investigating this further and will provide more information shortly.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 12, 05:45 UTC

Aug 11, 2026

Completed - The scheduled maintenance has been completed.
Aug 11, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 17:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will perform scheduled maintenance to update public TLS cipher suites for the Access and Hub products.

Domains impacted:
• jp.wss.workspaceone.com

Maintenance Window:
• Start: 2026-08-11, 17:00 UTC
• End: 2026-08-11, 19:00 UTC

See the KB article "Omnissa Access: Deprecation of Cipher Suites (6001031)" (https://ikb.omnissa.com/s/article/6001031) for information about the cipher suites being deprecated as well as the list of supported cipher suites.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jul 28, 02:58 UTC
Resolved - The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.

We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 11, 15:30 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Aug 11, 15:29 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.

Aug 11, 15:26 UTC
Investigating - Horizon Cloud Service Next-Gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 11, 07:36 UTC
Resolved - [TESTING] Validation complete. Generic error rollout is stable and the incident is resolved. No customer action is required.
Aug 11, 07:10 UTC
Identified - [TESTING] Operations has identified the root cause and is applying mitigation for generic error handling. This is a controlled validation update.
Aug 11, 07:10 UTC
Investigating - [TESTING] Horizon Cloud Service Next-Gen is investigating increased request error rates. This is a controlled rollout validation; no customer action is required.
Aug 11, 07:10 UTC
Completed - Horizon Cloud Service Next-Gen VM Hub Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:

Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.

For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 11, 07:06 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform maintenance in United States region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: 2026-08-11T09:50:13Z
• End: 2026-08-11T10:50:13Z

Impact:
• Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 11, 07:06 UTC
Completed - The scheduled maintenance has been completed.
Aug 11, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will perform scheduled maintenance to update public TLS cipher suites for the Access and Hub products.

Domains impacted:
• workspaceoneaccess.com

Maintenance Window:
• Start: 2026-08-11, 05:00 UTC
• End: 2026-08-11, 07:00 UTC

See the KB article "Omnissa Access: Deprecation of Cipher Suites (6001031)" (https://ikb.omnissa.com/s/article/6001031) for information about the cipher suites being deprecated as well as the list of supported cipher suites.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jul 28, 02:58 UTC
Resolved - The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.

We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 11, 06:49 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Aug 11, 06:48 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.

Aug 11, 06:46 UTC
Investigating - Horizon Cloud Service Next-Gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 11, 06:05 UTC
Completed - The scheduled maintenance has been completed.
Aug 11, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 03:01 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will perform scheduled maintenance to update public TLS cipher suites for the Access and Hub products.

Domains impacted:
• us1.wss.workspaceone.com

Maintenance Window:
• Start: 2026-08-11, 03:00 UTC
• End: 2026-08-11, 05:00 UTC

See the KB article "Omnissa Access: Deprecation of Cipher Suites (6001031)" (https://ikb.omnissa.com/s/article/6001031) for information about the cipher suites being deprecated as well as the list of supported cipher suites.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jul 28, 02:58 UTC
Completed - The scheduled maintenance has been completed.
Aug 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 01:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will perform scheduled maintenance to update public TLS cipher suites for the Access and Hub products.

Domains impacted:
• workspaceair.com
• ca.wss.workspaceone.com

Maintenance Window:
• Start: 2026-08-11, 01:00 UTC
• End: 2026-08-11, 03:00 UTC

See the KB article "Omnissa Access: Deprecation of Cipher Suites (6001031)" (https://ikb.omnissa.com/s/article/6001031) for information about the cipher suites being deprecated as well as the list of supported cipher suites.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jul 28, 02:58 UTC

Aug 10, 2026

Completed - The scheduled maintenance has been completed.
Aug 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 20:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will perform scheduled maintenance to update public TLS cipher suites for the Access and Hub products.

Domains impacted:
• de.wss.workspaceone.com
• uk.wss.workspaceone.com
• ie.wss.workspaceone.com

Maintenance Window:
• Start: 2026-08-10, 20:00 UTC
• End: 2026-08-10, 22:00 UTC

See the KB article "Omnissa Access: Deprecation of Cipher Suites (6001031)" (https://ikb.omnissa.com/s/article/6001031) for information about the cipher suites being deprecated as well as the list of supported cipher suites.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jul 28, 02:58 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 17:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will perform scheduled maintenance to update public TLS cipher suites for the Access and Hub products.

Domains impacted:
• au.wss.workspaceone.com
• in.wss.workspaceone.com
• sg.wss.workspaceone.com

Maintenance Window:
• Start: 2026-08-10, 17:00 UTC
• End: 2026-08-10, 19:00 UTC

See the KB article "Omnissa Access: Deprecation of Cipher Suites (6001031)" (https://ikb.omnissa.com/s/article/6001031) for information about the cipher suites being deprecated as well as the list of supported cipher suites.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jul 28, 02:58 UTC

Aug 9, 2026

Resolved - The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.

We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 9, 13:27 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Aug 9, 13:22 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations teams have identified the issue and are working to resolve it.

Aug 9, 13:13 UTC
Investigating - Horizon Cloud Service Next-Gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 9, 13:06 UTC
Resolved - The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.

We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 9, 10:59 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Aug 9, 09:20 UTC
Investigating - Horizon Cloud Service Next-Gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 9, 08:05 UTC
Resolved - The issue is resolved. Thank you for your patience.
Aug 9, 09:17 UTC
Update - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.

Aug 9, 09:13 UTC
Identified - The fix has been identified. Monitoring for stability.
Aug 9, 08:51 UTC
Investigating - Horizon Cloud Service Next-Gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 9, 08:48 UTC
Resolved - Incident resolved
Aug 9, 07:45 UTC
Investigating - Horizon Cloud Service Next-Gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 9, 07:39 UTC
Resolved - The issue is resolved. We confirm that our investigation found no issues affecting end-user desktop launches or administrators' ability to perform administrative functions.

We apologize for the inconvenience and appreciate your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 9, 07:24 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations teams have identified the issue and are working to resolve it.

Aug 9, 07:23 UTC
Investigating - Horizon Cloud Service Next-Gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Aug 9, 07:23 UTC

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Resolved - The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 7, 09:49 UTC
Investigating - The Horizon Cloud Service team is investigating degraded virtual machine (VM) provisioning. Updates will be provided as more information becomes available.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 7, 09:48 UTC
Resolved - The issue is resolved. If you are experiencing any residual impacts with your Dedicated Desktops, please open a Service Request with our support team for assistance.

We sincerely apologize for the inconvenience and appreciate your patience while we resolved this incident

Aug 7, 09:42 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Aug 7, 09:41 UTC
Identified - We are actively working to resolve an ongoing issue in Horizon Cloud Service Next-Gen affecting dedicated assignment pools, where virtual machines (VMs) may be unexpectedly deleted when an end user logs off. Active user sessions are not impacted by this issue.

The underlying cause has been identified, and a resolution is currently in progress. Further updates will be provided as soon as more information is available

Aug 7, 09:41 UTC
Update - We are continuing to investigate an issue with Horizon Cloud Next-Gen where virtual machines (VMs) in dedicated assignment pools may be unexpectedly deleted upon end-user logoff. Existing active sessions remain unaffected.

To mitigate further impact, we have temporarily disabled image updates. We are actively working on a resolution, and we will provide another update as soon as more information is available.

Aug 7, 09:40 UTC
Investigating - The Horizon Cloud Service team is currently investigating an issue where virtual machines (VMs) in dedicated assignment pools may be unexpectedly deleted upon end-user logoff. We are investigating this further and will provide more information shortly.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 7, 09:38 UTC

Aug 6, 2026

Completed - Horizon Cloud Service First-Gen Emergency Platform Infrastructure Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 6, 13:48 UTC
Update - We need 30 mins of extension to complete this maintenance.

We apologize for the inconvenience.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 6, 13:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 12:30 UTC
Scheduled - Horizon Cloud Service First-Gen will perform an Emergency Platform Infrastructure Upgrade in United States region during the maintenance window below.

Horizon Cloud Maintenance Window:
• Start: Thursday, August 06, 2026 12:30 PM UTC
• End: Thursday, August 06, 2026 03:30 PM UTC

Impact:
• Administrators may experience degraded performance or increased latency while accessing the Administration Console
• End users may encounter intermittent issues while accessing desktops or applications. In most cases, retrying the operation should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 6, 12:18 UTC
Completed - Horizon Cloud Service First-Gen Emergency Console Access Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 6, 11:28 UTC
Update - We need 15 minutes of extension to complete this maintenance. We apologize for the inconvenience.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 6, 11:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 11:00 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Thursday, August 6, 2026 11:00 AM UTC
• End: Thursday, August 6, 2026 11:30 AM UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 6, 10:50 UTC

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Completed - The maintenance for Horizon Cloud Service Universal Broker is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 4, 13:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 08:00 UTC
Scheduled - Horizon Cloud Service is scheduled to conduct maintenance on the Universal Broker in the All Regions region during the maintenance window outlined below.

Horizon Cloud Maintenance Window:
• Start: Sunday, August 2, 2026 08:00 AM UTC
• End: Sunday, August 2, 2026 10:00 AM UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/applications using Universal Broker
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Jul 28, 12:27 UTC
Completed - Horizon Cloud Service Next-Gen VM Hub Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:

Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.

For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 4, 12:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 02:00 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform maintenance in Germany region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Tuesday, August 4, 2026 02:00 AM UTC
• End: Tuesday, August 4, 2026 04:00 AM UTC

Impact:
• Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Jul 30, 04:44 UTC

Aug 3, 2026

No incidents reported.

Aug 2, 2026

Aug 1, 2026

No incidents reported.