Minor Service Outage

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This page is for UAT TESTING ONLY and is designed to be a close representation of Production for testing flows - please follow https://status.workspaceone.com for the Production Statuspage

getwsone.com Operational
Console Access (Horizon Cloud Admin Console) Partial Outage
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Partial Outage
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Partial Outage
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Services Operational
HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational
HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational
HCS Cloud Hosted on IBM/SL - UK - Chessington Operational
HCS Cloud Hosted on IBM/SL - USA - Northern California Operational
HCS Cloud Hosted on IBM/SL - USA - Texas Operational
HCS Cloud Hosted on IBM/SL - USA - Virginia Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Horizon Cloud Monitoring Services (CMS) Operational
Cloud Monitoring Service (CMS) – United States Operational
Cloud Monitoring Service (CMS) – UK Operational
Cloud Monitoring Service (CMS) – Germany Operational
Cloud Monitoring Service (CMS) – Japan Operational
Cloud Monitoring Service (CMS) – Australia Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
Omnissa Access Operational
Omnissa Access - US1 Operational
Omnissa Access - US2 Operational
Omnissa Access - US3 Operational
Omnissa Access - Germany Operational
Omnissa Access - Ireland Operational
Omnissa Access - UK Operational
Omnissa Access - Japan Operational
Omnissa Access - Australia Operational
Omnissa Access - Canada Operational
Omnissa Access - GovCloud Operational
Omnissa Access - Singapore Operational
Omnissa Access - India Operational
Omnissa Connect Operational
Omnissa Connect - US Operational
Omnissa Omni Operational
Platform - United States Operational
Platform - Canada Operational
Platform - Ireland Operational
Platform - United Kingdom Operational
Platform - Germany Operational
Platform - India Operational
Platform - Singapore Operational
Platform - Japan Operational
Platform - Australia Operational
Knowledge Search - United States Operational
Knowledge Search - Ireland Operational
Knowledge Search - Japan Operational
Data Analysis - United States Operational
Data Analysis - Canada Operational
Data Analysis - Ireland Operational
Data Analysis - United Kingdom Operational
Data Analysis - Germany Operational
Data Analysis - India Operational
Data Analysis - Singapore Operational
Data Analysis - Japan Operational
Data Analysis - Australia Operational
Omnissa TestDrive Operational
Portal - United States Operational
Ready To Use - United States Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - India Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Singapore Operational
Workspace ONE Assist - UK Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Intelligence Operational
Console Access - United States Operational
Data Ingest - United States Operational
Console Access - Germany Operational
Data Ingest - Germany Operational
Console Access - Ireland Operational
Data Ingest - Ireland Operational
Console Access - Australia Operational
Data Ingest - Australia Operational
Console Access - Canada Operational
Data Ingest - Canada Operational
Console Access - Japan Operational
Data Ingest - Japan Operational
Console Access - United Kingdom Operational
Data Ingest - United Kingdom Operational
Console Access - GovCloud Operational
Data Ingest - GovCloud Operational
Console Access - Singapore Operational
Console Access - India Operational
Data Ingest - Singapore Operational
Data Ingest - India Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 19, 2025

No incidents reported today.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
Horizon Cloud Service Next-Gen: Users Connection Issues - Japan and Europe Region.
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems
Jun 17, 20:30 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Jun 17, 20:29 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.
Jun 17, 20:29 UTC
Investigating - Horizon Cloud Service next-gen platform is currently investigating reports of users experiencing disconnection failures during active sessions in the Japan and Europe regions. We are investigating this further and will provide more information shortly.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 17, 20:28 UTC
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025
Horizon Cloud Service Next-Gen: Intermittent issues with VM provisioning and power operations - Azure East US region
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 10, 06:24 UTC
Monitoring - Microsoft has confirmed that the capacity issue in the Azure East US region has been mitigated and customers should not be experiencing any more errors with Virtual Machine (VM) provisioning and power operations. Microsoft has also confirmed that new capacity will be brought online by end of July 2024 to ensure such problems do not reoccur.

The Horizon Cloud Service Operations team will continue to monitor the situation closely for next few hours to ensure there are no more issues.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

The next update will be provided in 3 hours or as events warrant. Thanks for your patience.
Jun 10, 06:22 UTC
Update - Horizon Cloud Service Next-Gen continues to experience intermittent issues with Virtual Machine (VM) provisioning and power operations in the Azure East US region.

Microsoft is working to mitigate this issue and bring healthy capacity buffers for new allocations.

The Horizon Cloud Service Operations team is closely monitoring the situation and collaborating with Microsoft to ensure a full recovery.

Our next update will be in 3 hours or as events warrant. Thank you for your patience and understanding.
Jun 10, 06:21 UTC
Update - Horizon Cloud Service Next-Gen continues to experience intermittent issues with Virtual Machine (VM) provisioning and power operations in the Azure East US region.

Microsoft continues implementing all our efforts toward the mitigation process to restore the ongoing issues and bring healthy capacity buffers for new allocations.

The Horizon Cloud Service Operations team is closely monitoring the situation and collaborating with Microsoft to ensure a full recovery.

The next update will be provided in 3 hours or as events warrant. Thank you for your patience and assistance.
Jun 10, 06:20 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience intermittent issues with VM provisioning and power operations in the Azure East US region due to Azure capacity constraints within a backend service that Azure Data Factory relies on for data flow operations. Existing VMs that are currently running are not impacted.

The Horizon Cloud Service Operations team is closely monitoring the situation and collaborating with Microsoft to ensure a full recovery.

The next update will be provided in 2 hours or sooner if necessary. Thank you for your patience and assistance.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.
Jun 10, 06:18 UTC
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

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