UAT Workspace ONE Statuspage
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 2024 - 07:30 UTC
Scheduled - Workspace ONE Access and Hub Services are performing maintenance on databases in (United States) for domain vmwareidentity.com on Wednesday February 21, 2024, between 11:30 PM and Midnight Pacific. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry. Foobar.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Feb 22, 2024 07:30-08:00 UTC
Monitoring - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Nov 29, 2023 - 20:20 UTC
Investigating - Workspace ONE Access and Hub Services is investigating reports of issues launching applications. We will provide more information shortly.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Nov 29, 2023 - 19:51 UTC
Investigating - VMware Workspace ONE Access and Hub Services is investigating reports of issues. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Aug 08, 2023 - 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 2023 - 03:30 UTC
Scheduled - Horizon Cloud will undergo maintenance to Migrate Redis for UK south Edge hub to Azure cache in UK South Region is scheduled in the below maintenance window.



Horizon Cloud Maintenance Window:

Start: Friday, March 10, 2023, 03:30 UTC

End: Friday, March 10, 2023, 05:30 UTC



Impact:

Existing V1 customers will see the “CSP onboarding” button enabled again if they log in to Astro during downtime and they will also see an error in the capacity page if they navigate to Pod(s) page.



Impact Duration:

This activity will result in around 30 min of downtime during the 2-hour maintenance window.



Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.

For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete

Thank You,

VMware Horizon Communications Team

Mar 10, 2023 03:30-05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 09, 2023 - 10:00 UTC
Scheduled - Horizon Cloud will undergo maintenance to Migrate Redis for UK south Edge hub to Azure cache in UK South Region is scheduled in the below maintenance window.

Horizon Cloud Maintenance Window:
Start: Thursday, March 09, 2023, 10:00 UTC
End: Thursday, March 09, 2023, 12:00 UTC

Impact:
Existing V1 customers will see the “CSP onboarding” button enabled again if they log in to Astro during downtime and they will also see an error in the capacity page if they navigate to Pod(s) page.

Impact Duration:
This activity will result in around 30 min of downtime during the 2-hour maintenance window.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Mar 9, 2023 10:00-12:00 UTC
Update - Operations teams are actively working to resolve the issue. Please stand by for further updates.
Mar 02, 2023 - 10:18 UTC
Investigating - VMware Workspace ONE Access and Hub Services is investigating reports of issues. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Mar 02, 2023 - 10:16 UTC
Investigating - The Horizon Cloud Monitoring has identified multiple alerts received in . Our DevOps team is investigating the issue with high priority. We will update you on the impact and other details shortly.



Impact details:

(Check with ops team/requestor for impact details)



Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.



Additional Information:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.



Thank You,

VMware Horizon Communications Team

Feb 23, 2023 - 13:14 UTC
Monitoring - Operations teams are actively working to resolve the issue.We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team

Feb 07, 2023 - 14:27 UTC
Investigating - The Horizon Cloud Monitoring has identified multiple alerts received in . Our DevOps team is investigating the issue with high priority. We will update you on the impact and other details shortly.



Impact details:

(Check with ops team/requestor for impact details)



Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.



Additional Information:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.



Thank You,

VMware Horizon Communications Team

Feb 07, 2023 - 14:27 UTC
Update - We are continuing to investigate this issue.
Feb 15, 2023 - 17:34 UTC
Update - Workspace ONE Access and Hub Services continues to experience issues.
Operations teams have identified the issue and are working to resolve it.

Feb 13, 2023 - 22:34 UTC
Investigating - Workspace ONE Access and Hub Services is investigating reports of issues launching applications. We will provide more information shortly.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Feb 01, 2023 - 22:33 UTC
Update - #3: Operations teams are actively working to resolve the issue. We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team

Feb 07, 2023 - 11:32 UTC
Monitoring - Operations teams are actively working to resolve the issue.We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team

Feb 07, 2023 - 11:28 UTC
Identified - Operations teams are actively working to resolve the issue.We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team

Feb 07, 2023 - 11:27 UTC
Investigating - The Horizon Cloud Monitoring has identified multiple alerts received in . Our DevOps team is investigating the issue with high priority. We will update you on the impact and other details shortly.



Impact details:

(Check with ops team/requestor for impact details)



Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.



Additional Information:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.



Thank You,

VMware Horizon Communications Team

Feb 07, 2023 - 10:05 UTC
Investigating - Workspace ONE Access and Hub Services is investigating intermittent performance issues. We will provide more information shortly.

Please visit https://support.workspaceone.com if you need additional assistance.

Nov 17, 2022 - 01:46 UTC
Investigating - VMware Workspace ONE Access and Hub Services is investigating reports of issues. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Jan 06, 2023 - 01:27 UTC
Investigating - Workspace ONE Access and Hub Services is investigating reports of issues launching applications. We will provide more information shortly.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.

Dec 02, 2022 - 21:02 UTC
Update - Operations teams are actively working to resolve the issue. Please stand by for further updates.
Dec 07, 2022 - 22:04 UTC
Identified - Workspace ONE Access and Hub Services continues to experience issues.Operations teams have identified the issue and are working to resolve it.If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.
Dec 07, 2022 - 21:06 UTC
Investigating - Workspace ONE Access and Hub Services is investigating reports of issues with login. We will provide more information shortly.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.

Dec 07, 2022 - 21:03 UTC
Investigating - The Horizon Cloud Monitoring has identified multiple alerts received in US Region. Our DevOps team is investigating the issue with high priority. We will update you on the impact and other details shortly.

Impact details:
(Check with ops team/requestor for impact details)

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

Nov 01, 2022 - 07:42 UTC

About This Site

This page is for UAT TESTING ONLY and is designed to be a close representation of Production for testing flows - please follow https://status.workspaceone.com for the Production Statuspage

Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
getwsone.com Operational
Horizon Cloud Services Operational
HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational
HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational
HCS Cloud Hosted on IBM/SL - UK - Chessington Operational
HCS Cloud Hosted on IBM/SL - USA - Northern California Operational
HCS Cloud Hosted on IBM/SL - USA - Texas Operational
HCS Cloud Hosted on IBM/SL - USA - Virginia Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Horizon Cloud Monitoring Services (CMS) Operational
Cloud Monitoring Service (CMS) – United States Operational
Cloud Monitoring Service (CMS) – UK Operational
Cloud Monitoring Service (CMS) – Germany Operational
Cloud Monitoring Service (CMS) – Japan Operational
Cloud Monitoring Service (CMS) – Australia Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE Data Center Console Access - GovCloud Operational
Workspace ONE Data Center Data Ingest - GovCloud Operational
Workspace ONE UEM Degraded Performance
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Degraded Performance
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Under Maintenance
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Under Maintenance
Horizon Cloud Service Next-Gen - Ireland Under Maintenance
Horizon Cloud Service Next-Gen - Japan Under Maintenance
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Under Maintenance
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Under Maintenance
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Under Maintenance
Regional Data Shard - Australia Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - Workspace ONE UEM is scheduled to undergo preventative maintenance on January 20, 2024.

Maintenance Window:
• Start: Saturday 20th January at 02:00 UTC
• End: Saturday 20th January at 06:00 UTC

Downtime:
Customers may experience connectivity issues to environments for a period of no longer than 5 minutes

Change:
Failing over database infrastructure

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance
No actions required before or after the change

We apologize for the inconvenience and thank you for your patience and continued support

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Jan 19, 2024 - 01:57 UTC
Workspace ONE UEM is scheduled to undergo preventative maintenance on January 20, 2024.

Maintenance Window:
• Start: Saturday 20th January at 16:00 UTC
• End: Saturday 20th January at 20:00 UTC

Downtime:
Customers may experience connectivity issues to environments for a period of no longer than 5 minutes

Change:
Failing over database infrastructure

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance
No actions required before or after the change

We apologize for the inconvenience and thank you for your patience and continued support

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Posted on Jan 19, 2024 - 02:06 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo preventative maintenance on January 21, 2024.

Maintenance Window:
• Start: Sunday 21st January at 02:00 UTC
• End: Sunday 21st January at 06:00 UTC

Downtime:
Customers may experience connectivity issues to environments for a period of no longer than 5 minutes

Change:
Failing over database infrastructure

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance
No actions required before or after the change

We apologize for the inconvenience and thank you for your patience and continued support

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Jan 19, 2024 - 15:43 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo preventative maintenance on January 21, 2024.

Maintenance Window:
• Start: Sunday 21st January at 06:00 UTC
• End: Sunday 21st January at 10:00 UTC

Downtime:
Customers may experience connectivity issues to environments for a period of no longer than 5 minutes

Change:
Failing over database infrastructure

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance
No actions required before or after the change

We apologize for the inconvenience and thank you for your patience and continued support

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Jan 19, 2024 - 15:45 UTC
Scheduled - Workspace ONE Access and Hub Services will perform previously announced maintenance to update public TLS cipher suites in the Japan region for domain(s) vmwareidentity-test.co.jp on 2024-01-28 02:00 UTC

See the KB article "Details Deprecation of Cipher Suites and Hash Algorithm Support" (https://kb.vmware.com/s/article/94409) for information about the cipher suites being deprecated as well as the list of supported cipher suites.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.

Jan 22, 2024 - 22:52 UTC
AirWatch Certificate Portal (AWCP) is scheduled to undergo maintenance on March 7, 2024.

Maintenance Window:
• Start: Thursday, March 7, 2024, 06:00 UTC
• End: Thursday, March 7, 2024, 10:00 UTC

Change:
AWCP Patching

Customer Impact:
During this maintenance ,
• Workspace ONE UEM Services will remain online and available throughout this maintenance
• Customer Administrators may see delays and timeouts with generating/renewing their Apple Push Notification (APNS) certificate for MDM via the UEM Admin Console
• Customer Administrators may see delays and timeouts with registering/unregistering Android Enterprise (EMM) Tenant with managed Google domain accounts (G-Suite) via the UEM Admin Console
• Azure Active Directory based enrollment for device end-users may see delays and timeouts

No customer actions are required before or after the change.

Downtime:
0 min

Posted on Feb 28, 2024 - 21:24 UTC
Past Incidents
Mar 4, 2024

No incidents reported today.

Mar 3, 2024

No incidents reported.

Mar 2, 2024

No incidents reported.

Mar 1, 2024

No incidents reported.

Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

Unresolved incident: Workspace ONE Access and Hub Services Database Maintenance (United States / Partial Region).

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.