Minor Service Outage

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This page is for UAT TESTING ONLY and is designed to be a close representation of Production for testing flows - please follow https://status.workspaceone.com for the Production Statuspage

getwsone.com Operational
Console Access (Horizon Cloud Admin Console) Partial Outage
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Partial Outage
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Partial Outage
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Services Operational
HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational
HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational
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HCS Cloud Hosted on IBM/SL - USA - Texas Operational
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AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Horizon Cloud Monitoring Services (CMS) Operational
Cloud Monitoring Service (CMS) – United States Operational
Cloud Monitoring Service (CMS) – UK Operational
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Cloud Monitoring Service (CMS) – Japan Operational
Cloud Monitoring Service (CMS) – Australia Operational
Horizon Cloud Universal Broker Operational
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VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
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Regional Data Shard - Ireland Operational
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VM Hub - India Operational
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Omnissa Access - US2 Operational
Omnissa Access - US3 Operational
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Platform - United States Operational
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Knowledge Search - United States Operational
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Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
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Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
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Workspace ONE Assist - Germany Operational
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Workspace ONE Assist - Japan Operational
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Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Intelligence Operational
Console Access - United States Operational
Data Ingest - United States Operational
Console Access - Germany Operational
Data Ingest - Germany Operational
Console Access - Ireland Operational
Data Ingest - Ireland Operational
Console Access - Australia Operational
Data Ingest - Australia Operational
Console Access - Canada Operational
Data Ingest - Canada Operational
Console Access - Japan Operational
Data Ingest - Japan Operational
Console Access - United Kingdom Operational
Data Ingest - United Kingdom Operational
Console Access - GovCloud Operational
Data Ingest - GovCloud Operational
Console Access - Singapore Operational
Console Access - India Operational
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Data Ingest - India Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 8, 2025

No incidents reported today.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Test vmhub
Completed - The scheduled maintenance has been completed.
Jul 3, 10:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 06:38 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform an Emergency Data Center Maintenance in US region during the below maintenance window.

The US Regional MQTT Server certificates will be updated to use a Public Certificate Authority for signing.

This maintenance is part of the updates outlined in the previously communicated knowledge base article:
Knowledge BasHorizon Cloud Service transition to Omnissa (6000824)e (https://kb.omnissa.com/s/article/6000824)

Maintenance Window:
• Start: Tuesday, July 01, 2025, 07:00 UTC
• End: Tuesday, July 01, 2025, 15:00 UTC

Impact:
• Virtual Machines (VMs) with Horizon Agent versions older than 24.4, may lose connectivity to the Horizon Cloud next-gen control plane after this update.
This means:
• Users won’t be able to access the affected Virtual Machines (VMs) and applications.
• The VMs will show as "Unavailable" in the Horizon Universal Console.
• For instructions on how to recover and repair these affected VMs, please refer to following KB article:
Repairing and Recovering Single-session and Multi-session Pool VMs That Lose Connectivity to Horizon Cloud Next-Gen after Root CA Update (6000944)(https://kb.omnissa.com/s/article/6000944)
• VMs with Horizon Agent version 24.4 or higher are generally unaffected except Next-Gen desktop or application users may experience intermittent access issues. However, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jun 28, 06:39 UTC
Jul 2, 2025
Horizon Cloud Service Next-Gen: Users Connection Issues - Japan and Europe Region.
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 2, 04:58 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Jul 2, 04:57 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.
Jul 2, 04:57 UTC
Investigating - Horizon Cloud Service next-gen platform is currently investigating reports of users experiencing disconnection failures during active sessions in the Japan and Europe regions. We are investigating this further and will provide more information shortly.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 2, 04:56 UTC
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025
Workspace ONE UEM: Network Maintenance June 28, 2025 / USA (Partial Region)
Completed - The scheduled maintenance has been completed.
Jun 28, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 01:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.


Maintenance Window:
• Start: Saturday, June 28, 2025, 01:00 UTC
• End: Saturday, June 28, 2025, 05:00 UTC

Change:
Network Firewall Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jun 23, 15:59 UTC
Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

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