Horizon Cloud Service Next-Gen: Custom Client Access Subdomain URLs Issues - All Regions

Incident Report for UAT Omnissa Status Page

Resolved

The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Posted Dec 17, 2025 - 09:50 UTC

Monitoring

Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Posted Dec 17, 2025 - 09:50 UTC

Investigating

The Horizon Cloud Service team is investigating reports of issues with Custom Client Access Subdomain URLs (.omnissahorizon.com). Users accessing this URL may experience Desktop/Application launch failures. Existing user connections remain unaffected.

As a workaround, we recommend using the https://cloud.omnissahorizon.com URL to launch Desktops.

We are looking into this further and will provide more information soon.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.

Posted Dec 17, 2025 - 09:49 UTC

This incident affected: Horizon Cloud Service Next-Gen (Horizon Portal - Broker - US, Horizon Portal - Broker - Ireland, Horizon Portal - Broker - Japan).