Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Thursday, December 18, 2025, 14:30 UTC – Japan Region

Incident Report for UAT Omnissa Status Page

Resolved

Test- Horizon Cloud Service Next-Gen Platform Infrastructure Upgrade is now complete.

Posted Dec 18, 2025 - 19:00 UTC

Investigating

Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Japan Region during the maintenance window below.

Maintenance Window:
• Start: Thursday, December 18, 2025, 14:30 UTC
• End: Thursday, December 18, 2025, 18:30 UTC

Impact:
• Possible degradation in service performance or an increase in latency for administrators while accessing the Horizon Universal Console.
• End Users may experience intermittent issues accessing desktops or applications, but retry attempts should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.

Posted Dec 18, 2025 - 18:54 UTC

This incident affected: Horizon Cloud Service Next-Gen (Horizon Cloud Service Next-Gen - Japan).