Resolved
The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.
We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Posted Aug 09, 2026 - 10:59 UTC
Monitoring
Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Posted Aug 09, 2026 - 09:20 UTC
Investigating
Horizon Cloud Service Next-Gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Posted Aug 09, 2026 - 08:05 UTC
This incident affected: Console Access (Horizon Cloud Admin Console) (Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales), Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2, Console Access (Horizon Cloud Admin Console) – AP Japan East, Console Access (Horizon Cloud Admin Console) – EU UK South (London), Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2, Console Access (Horizon Cloud Admin Console) – EU North (Ireland), Console Access (Horizon Cloud Admin Console) – US West 2, Console Access (Horizon Cloud Admin Console) – US North Central (Illinois)), Horizon Cloud Universal Broker (Horizon Cloud Universal Broker - USA, Horizon Cloud Universal Broker - Europe, Horizon Cloud Universal Broker - APAC), Horizon Cloud Service Next-Gen (Horizon Cloud Service Next-Gen - United States, Horizon Cloud Service Next-Gen - Germany, Horizon Cloud Service Next-Gen - Ireland, Horizon Cloud Service Next-Gen - Japan, Universal Console - US, Universal Console - Ireland, Universal Console - Japan, Horizon Portal - Broker - US, Horizon Portal - Broker - Ireland, Horizon Portal - Broker - Japan, Edge Hub - US, Edge Hub - Ireland, Edge Hub - Japan, VM Hub - US, VM Hub - Germany, VM Hub - UK, VM Hub - Ireland, VM Hub - Australia, VM Hub - Japan, Regional Data Shard - US, Regional Data Shard - Germany, Regional Data Shard - UK, Regional Data Shard - Ireland, Regional Data Shard - Japan, Regional Data Shard - Australia, VM Hub - India, Regional Data Shard - India), and Horizon Cloud Services (AWS Cloud Control Plane - APAC, Horizon Cloud Control Plane - Australia 2).