Horizon Cloud Service Next-Gen: Custom Client Access Subdomain URLs Issues - All Regions (Partial Region)

Scheduled for Dec 23, 13:03 - 17:03 UTC

Update

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
Start: Wednesday, December 17, 2025, 03:30 UTC
End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Posted Dec 18, 2025 - 13:25 UTC

Update

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
Start: Wednesday, December 17, 2025, 03:30 UTC
End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information:Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Posted Dec 18, 2025 - 13:24 UTC

Update

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
Start: Wednesday, December 17, 2025, 03:30 UTC
End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information:
Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Posted Dec 18, 2025 - 13:22 UTC

Scheduled

The Horizon Cloud Service team is investigating reports of issues with Custom Client Access Subdomain URLs (.omnissahorizon.com). Users accessing this URL may experience Desktop/Application launch failures. Existing user connections remain unaffected.

As a workaround, we recommend using the https://cloud.omnissahorizon.com URL to launch Desktops.

We are looking into this further and will provide more information soon.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.
Posted Dec 18, 2025 - 13:04 UTC
This scheduled maintenance affects: Horizon Cloud Service Next-Gen (Horizon Cloud Service Next-Gen - Germany).