This is to inform you that the Horizon cloud services team has identified an issue with the network connectivity in below Microsoft Azure’s regions. Customers using Horizon Cloud Services in the following regions may get their sessions terminated due to connectivity issues between Node and UAG or users may face login issues.
Horizon Cloud Service Team is working with Microsoft for the resolution of this issue. We will keep you posted on further updates.
Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.
Additional Information: • VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.
Thank You, VMware Horizon Communications Team
Posted Jan 25, 2025 - 04:44 UTC
This incident affects: Console Access (Horizon Cloud Admin Console) (Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales), Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2, Console Access (Horizon Cloud Admin Console) – AP Japan East, Console Access (Horizon Cloud Admin Console) – EU UK South (London), Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2, Console Access (Horizon Cloud Admin Console) – EU North (Ireland), Console Access (Horizon Cloud Admin Console) – US West 2, Console Access (Horizon Cloud Admin Console) – US North Central (Illinois), Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt)).