Horizon Cloud Service Next-Gen is going to perform an Emergency Data Center Maintenance in US region during the below maintenance window.
The US Regional MQTT Server certificates will be updated to use a Public Certificate Authority for signing.
This maintenance is part of the updates outlined in the previously communicated knowledge base article: Knowledge BasHorizon Cloud Service transition to Omnissa (6000824)e (https://kb.omnissa.com/s/article/6000824)
Maintenance Window: • Start: Tuesday, July 01, 2025, 07:00 UTC • End: Tuesday, July 01, 2025, 15:00 UTC
Impact: • Virtual Machines (VMs) with Horizon Agent versions older than 24.4, may lose connectivity to the Horizon Cloud next-gen control plane after this update. This means: • Users won’t be able to access the affected Virtual Machines (VMs) and applications. • The VMs will show as "Unavailable" in the Horizon Universal Console. • For instructions on how to recover and repair these affected VMs, please refer to following KB article: Repairing and Recovering Single-session and Multi-session Pool VMs That Lose Connectivity to Horizon Cloud Next-Gen after Root CA Update (6000944)(https://kb.omnissa.com/s/article/6000944) • VMs with Horizon Agent version 24.4 or higher are generally unaffected except Next-Gen desktop or application users may experience intermittent access issues. However, retry should succeed.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted Jun 28, 2025 - 06:39 UTC
This scheduled maintenance affects: Horizon Cloud Service Next-Gen (Universal Console - US).