Horizon Cloud Service Next-Gen: Custom Client Access Subdomain URLs Issues - All Regions (Partial Region)

Incident Report for UAT Omnissa Status Page

Resolved

The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Posted Feb 09, 2026 - 04:42 UTC

Investigating

The Horizon Cloud Service team is investigating reports of issues with Custom Client Access Subdomain URLs (.omnissahorizon.com). Users accessing this URL may experience Desktop/Application launch failures. Existing user connections remain unaffected.

As a workaround, we recommend using the https://cloud.omnissahorizon.com URL to launch Desktops.

We are looking into this further and will provide more information soon.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.

Posted Feb 09, 2026 - 04:39 UTC

This incident affected: Horizon Cloud Service Next-Gen (Horizon Cloud Service Next-Gen - United States).