Microsoft has resolved the issue, and Horizon Cloud Service First-Gen is now fully operational. We apologize for any inconvenience caused and appreciate your patience and continued support.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Thank You.
Posted Nov 07, 2024 - 14:32 UTC
Monitoring
Microsoft has resolved the issue and confirms that all three Availability Zones are healthy and processing requests as expected. However, Microsoft will continue to monitor before declaring full mitigation. Horizon Cloud Service Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
The next update will be provided in 2 hours or as events warrant. Thanks for your patience.
Posted Nov 07, 2024 - 14:31 UTC
Investigating
Horizon Cloud Service First-Gen continues to experience issues intermittently with VM provisioning and power operations. Existing VMs that are currently running are not impacted.
Microsoft has determined that this issue was caused by a configuration change during a manual recovery process, which led to intermittent disruptions in traffic for services dependent on Azure Resource Manager. One of the three Availability Zones in the region is still experiencing increased queuing of requests. Microsoft has applied mitigation steps, including stopping any new requests from this particular Availability Zone, and allowing all requests to be processed by the other two healthy Availability Zones. At this stage, Microsoft can confirm that the other two Availability Zones are healthy and processing all new requests. Microsoft expects full mitigation within the next hour. Microsoft continues to monitor all Availability Zones and is now observing consistent recovery for several dependent services. Microsoft team is closely monitoring the performance and progress of all Availability Zones. An update will be provided in one hour or as events warrant. Horizon Cloud Service Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.
Thanks for your patience.
Posted Nov 07, 2024 - 14:30 UTC
This incident affected: Console Access (Horizon Cloud Admin Console) (Console Access (Horizon Cloud Admin Console) – US West 2, Console Access (Horizon Cloud Admin Console) – US North Central (Illinois)).