The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems
Posted Jun 17, 2025 - 20:30 UTC
Monitoring
Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Posted Jun 17, 2025 - 20:29 UTC
Identified
Horizon Cloud Service Next-Gen continues to experience issues.
Operations team have identified the issue and are actively working to resolve it.
Posted Jun 17, 2025 - 20:29 UTC
Investigating
Horizon Cloud Service next-gen platform is currently investigating reports of users experiencing disconnection failures during active sessions in the Japan and Europe regions. We are investigating this further and will provide more information shortly.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Posted Jun 17, 2025 - 20:28 UTC
This incident affected: Horizon Cloud Service Next-Gen (Horizon Cloud Service Next-Gen - Ireland, Horizon Cloud Service Next-Gen - Japan).