Minor Service Outage

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This page is for UAT TESTING ONLY and is designed to be a close representation of Production for testing flows - please follow https://status.workspaceone.com for the Production Statuspage

getwsone.com Operational
Console Access (Horizon Cloud Admin Console) Partial Outage
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Partial Outage
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Partial Outage
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - Singapore Operational
Workspace ONE Access - India Operational
Omnissa Connect Operational
Omnissa Connect - US Operational
Omnissa Omni Operational
Platform - United States Operational
Platform - Canada Operational
Platform - Ireland Operational
Platform - United Kingdom Operational
Platform - Germany Operational
Platform - India Operational
Platform - Singapore Operational
Platform - Japan Operational
Platform - Australia Operational
Knowledge Search - United States Operational
Knowledge Search - Ireland Operational
Knowledge Search - Japan Operational
Data Analysis - United States Operational
Data Analysis - Canada Operational
Data Analysis - Ireland Operational
Data Analysis - United Kingdom Operational
Data Analysis - Germany Operational
Data Analysis - India Operational
Data Analysis - Singapore Operational
Data Analysis - Japan Operational
Data Analysis - Australia Operational
Omnissa TestDrive Operational
Portal - United States Operational
Ready To Use - United States Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - India Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Singapore Operational
Workspace ONE Assist - UK Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Intelligence Operational
Console Access - United States Operational
Data Ingest - United States Operational
Console Access - Germany Operational
Data Ingest - Germany Operational
Console Access - Ireland Operational
Data Ingest - Ireland Operational
Console Access - Australia Operational
Data Ingest - Australia Operational
Console Access - Canada Operational
Data Ingest - Canada Operational
Console Access - Japan Operational
Data Ingest - Japan Operational
Console Access - United Kingdom Operational
Data Ingest - United Kingdom Operational
Console Access - GovCloud Operational
Data Ingest - GovCloud Operational
Console Access - Singapore Operational
Console Access - India Operational
Data Ingest - Singapore Operational
Data Ingest - India Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Horizon Cloud Service Next-Gen: Custom Client Access Subdomain URLs Issues - All Regions (Partial Region) Dec 23, 2025 13:03-17:03 UTC

Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 18, 2025 - 13:25 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information:Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 18, 2025 - 13:24 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information:
Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 18, 2025 - 13:22 UTC
Scheduled - The Horizon Cloud Service team is investigating reports of issues with Custom Client Access Subdomain URLs (.omnissahorizon.com). Users accessing this URL may experience Desktop/Application launch failures. Existing user connections remain unaffected.

As a workaround, we recommend using the https://cloud.omnissahorizon.com URL to launch Desktops.

We are looking into this further and will provide more information soon.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.
Dec 18, 2025 - 13:04 UTC

Hydra Weekly test Dec 24, 2025 14:58-18:58 UTC

Update -

Maintenance Window:



  • Start: Wednesday, December 17, 2025, 03:30 UTC

  • End: Wednesday, December 17, 2025, 06:30 UTC
Dec 19, 2025 - 15:08 UTC
Update - Impact:• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.
Dec 19, 2025 - 15:07 UTC
Update - Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.
Dec 19, 2025 - 15:05 UTC
Update - Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 19, 2025 - 15:03 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:

• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 19, 2025 - 15:00 UTC
Dec 20, 2025

No incidents reported today.

Dec 19, 2025
Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, December 20, 2025, 18:00 UTC –Japan region.
Completed - gfhjxftxjxg
Dec 19, 06:27 UTC
Update - Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, December 20, 2025, 18:00 UTC –Japan region.

Maintenance Window:
• Start: Saturday, December 20, 2025, 18:00 UTC
• End: Saturday, December 20, 2025, 20:00 UTC

Impact:
• No impact on end-users actively connected to their desktops.
• In rare cases, some desktops may take up to 5 minutes to reconnect to regional services following the certificate update. Users may need to retry connecting to their desktops during this period.
• Any affected VMs will recover automatically within this timeframe.
• No action is required from end users or administrators.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 19, 06:25 UTC
Update - Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, December 20, 2025, 18:00 UTC –Japan region.

Maintenance Window:
• Start: Saturday, December 20, 2025, 18:00 UTC
• End: Saturday, December 20, 2025, 20:00 UTC

Impact:
• No impact on end-users actively connected to their desktops.
• In rare cases, some desktops may take up to 5 minutes to reconnect to regional services following the certificate update. Users may need to retry connecting to their desktops during this period.
• Any affected VMs will recover automatically within this timeframe.
• No action is required from end users or administrators.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 19, 06:24 UTC
Update - Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, December 20, 2025, 18:00 UTC –Japan region.

Maintenance Window:
• Start: Saturday, December 20, 2025, 18:00 UTC
• End: Saturday, December 20, 2025, 20:00 UTC

Impact:
• No impact on end-users actively connected to their desktops.
• In rare cases, some desktops may take up to 5 minutes to reconnect to regional services following the certificate update. Users may need to retry connecting to their desktops during this period.
• Any affected VMs will recover automatically within this timeframe.
• No action is required from end users or administrators.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 19, 06:24 UTC
Scheduled - Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, December 20, 2025, 18:00 UTC –Japan region.

Maintenance Window:
• Start: Saturday, December 20, 2025, 18:00 UTC
• End: Saturday, December 20, 2025, 20:00 UTC

Impact:
• No impact on end-users actively connected to their desktops.
• In rare cases, some desktops may take up to 5 minutes to reconnect to regional services following the certificate update. Users may need to retry connecting to their desktops during this period.
• Any affected VMs will recover automatically within this timeframe.
• No action is required from end users or administrators.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 19, 06:22 UTC
Dec 18, 2025
Omnissa Access and Workspace ONE Hub Services: Login Issues / United States (Partial Region)
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Dec 18, 23:09 UTC
Investigating - Omnissa Access and Workspace ONE Hub Services is investigating reports of issues with login in workspaceair.com, us2.wss.workspaceone.com. We will provide more information shortly.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Dec 18, 23:00 UTC
Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Thursday, December 19, 2025, 14:30 UTC – Japan Region
Resolved - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 18, 19:06 UTC
Investigating - Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Japan Region during the maintenance window below.

Maintenance Window:
• Start: Thursday, December 19, 2025, 14:30 UTC
• End: Thursday, December 19, 2025, 18:30 UTC

Impact:
• Possible degradation in service performance or an increase in latency for administrators while accessing the Horizon Universal Console.
• End Users may experience intermittent issues accessing desktops or applications, but retry attempts should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 18, 19:05 UTC
Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Thursday, December 18, 2025, 14:30 UTC – Japan Region
Resolved - Test- Horizon Cloud Service Next-Gen Platform Infrastructure Upgrade is now complete.
Dec 18, 19:00 UTC
Investigating - Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Japan Region during the maintenance window below.

Maintenance Window:
• Start: Thursday, December 18, 2025, 14:30 UTC
• End: Thursday, December 18, 2025, 18:30 UTC

Impact:
• Possible degradation in service performance or an increase in latency for administrators while accessing the Horizon Universal Console.
• End Users may experience intermittent issues accessing desktops or applications, but retry attempts should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 18, 18:54 UTC
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Thuresday, December 18, 2025, 03:30 UTC - All Regions.
Resolved - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 18, 18:47 UTC
Investigating - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:

• Start: Thuresday, December 18, 2025, 03:30 UTC
• End: Thuresday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 18, 18:46 UTC
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Thuresday, December 18, 2025, 03:30 UTC - All Regions.
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 18, 13:47 UTC
In progress - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Thuresday, December 18, 2025, 03:30 UTC
• End: Thuresday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 18, 13:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Thuresday, December 18, 2025, 03:30 UTC
• End: Thuresday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 18, 13:28 UTC
Dec 17, 2025
Horizon Cloud Service First-Gen
Completed - testing completed
Dec 17, 14:32 UTC
Update - The Horizon Cloud Service team is investigating reports of issues with Custom Client Access Subdomain URLs (.omnissahorizon.com). Users accessing this URL may experience Desktop/Application launch failures. Existing user connections remain unaffected.
As a workaround, we recommend using the https://cloud.omnissahorizon.com URL to launch Desktops.
We are looking into this further and will provide more information soon.
Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.
Dec 17, 14:28 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information:
Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 17, 14:25 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.
Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC
Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information:
Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 17, 14:23 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.


Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information:
Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 17, 14:20 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.


Additional Information and Support:

Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).
Thanks for your patience.
Additional Information:
Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 17, 14:19 UTC
Update - Additional Information:
Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 17, 14:14 UTC
Update - Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).
Dec 17, 14:10 UTC
Update -
Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).
Dec 17, 14:09 UTC
Update -
Additional Information and Support:

Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).
Dec 17, 14:08 UTC
Update - HCS-69584
Dec 17, 14:01 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.
Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.

Additional Information:
Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Dec 17, 13:59 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.
Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC• End: Wednesday, December 17, 2025, 06:30 UTC


Impact:
• There is no impact on end-users and their ability to connect to their desktops.• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.


Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.


Additional Information:
Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Dec 17, 13:58 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:

• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC

Impact:

• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:

Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.

Additional Information:
Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Dec 17, 13:55 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.


Maintenance Window:

• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC


Impact:

• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.


Additional Information and Support:

Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.


Additional Information:
Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Dec 17, 13:50 UTC
Update - Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 17, 13:45 UTC
Update - Maintenance Window:

• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 17, 13:44 UTC
Update - Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 17, 13:42 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:

• Start: Wednesday, December 17, 2025, 03:30 UTC

• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 17, 13:42 UTC
Update -
Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 17, 13:39 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.
Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 17, 13:38 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.


Maintenance Window:

• Start: Wednesday, December 17, 2025, 03:30 UTC

• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 17, 13:35 UTC
Update - Maintenance Window:

• Start: Wednesday, December 17, 2025, 03:30 UTC

• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 17, 13:34 UTC
Update - Maintenance Window:

Start: Wednesday, December 17, 2025, 03:30 UTC

End: Wednesday, December 17, 2025, 06:30 UTC
Dec 17, 13:33 UTC
Update - Server status: Degraded, Investigation in progress.
Dec 17, 13:31 UTC
Update - This text is bold and this text is plain.
Dec 17, 13:29 UTC
Update - Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 17, 13:27 UTC
Update - Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 17, 13:26 UTC
Update - Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 17, 13:19 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 17, 13:17 UTC
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, December 17, 2025, 03:30 UTC - All Regions.
Completed - Testing completed
Dec 17, 12:51 UTC
In progress - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.
Dec 17, 12:51 UTC
Scheduled - Testing

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.
Dec 17, 12:48 UTC
Horizon Cloud Service Next-Gen: Custom Client Access Subdomain URLs Issues - All Regions (Partial Region)
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 17, 10:24 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Dec 17, 10:23 UTC
Investigating - The Horizon Cloud Service team is investigating reports of issues with Custom Client Access Subdomain URLs (.omnissahorizon.com). Users accessing this URL may experience Desktop/Application launch failures. Existing user connections remain unaffected.

As a workaround, we recommend using the https://cloud.omnissahorizon.com URL to launch Desktops.

We are looking into this further and will provide more information soon.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.
Dec 17, 02:12 UTC
Horizon Cloud Service Next-Gen: Custom Client Access Subdomain URLs Issues - All Regions
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 17, 09:50 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Dec 17, 09:50 UTC
Investigating - The Horizon Cloud Service team is investigating reports of issues with Custom Client Access Subdomain URLs (.omnissahorizon.com). Users accessing this URL may experience Desktop/Application launch failures. Existing user connections remain unaffected.

As a workaround, we recommend using the https://cloud.omnissahorizon.com URL to launch Desktops.

We are looking into this further and will provide more information soon.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.
Dec 17, 09:49 UTC
Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025
Example Incident
Resolved - This incident has been resolved.
Dec 9, 14:30 UTC
Investigating - We are investigating.
Dec 9, 14:28 UTC
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025
Workspace ONE UEM: Network Maintenance December 6, 2025 / USA (Partial Region)
Completed - The scheduled maintenance has been completed.
Dec 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 06:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 6th, 2025.

Maintenance Window:
• Start: Saturday, December 6th 2025, 06:00 UTC
• End: Saturday, December 6th 2025, 10:00 UTC

Change:
Network Maintenance

Customer Impact:
During the downtime portion of the maintenance window only,

• Administrator users will be unable to login to the Omnissa Workspace ONE Console
• End-Users will be unable to enroll new devices
• End-Users will be unable to access the App Catalog to install applications
• End-Users will be unable to access the Self Service portal
• End-Users will be unable to check-in/check-out devices
• Administrator access to Workspace ONE Access is not impacted

During the rest of the window - all services will be available per design.
No customer actions required before or after the change.
Omnissa Connect portal has been updated for all customers in scope for this maintenance.

Downtime:
5 minutes (on average)

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Dec 1, 17:38 UTC
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