Minor Service Outage

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This page is for UAT TESTING ONLY and is designed to be a close representation of Production for testing flows - please follow https://status.workspaceone.com for the Production Statuspage

getwsone.com Operational
Console Access (Horizon Cloud Admin Console) Partial Outage
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Partial Outage
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Partial Outage
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Horizon Cloud Universal Broker Operational
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Universal Console - US Operational
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Horizon Portal - Broker - US Operational
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Edge Hub - US Operational
Edge Hub - Ireland Operational
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VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
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Regional Data Shard - US Operational
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Platform - United Kingdom Operational
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Workspace ONE Hub Services Catalog - US3 Operational
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Workspace ONE Email Notification Service 2-US Operational
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Workspace ONE Intelligence Operational
Console Access - United States Operational
Data Ingest - United States Operational
Console Access - Germany Operational
Data Ingest - Germany Operational
Console Access - Ireland Operational
Data Ingest - Ireland Operational
Console Access - Australia Operational
Data Ingest - Australia Operational
Console Access - Canada Operational
Data Ingest - Canada Operational
Console Access - Japan Operational
Data Ingest - Japan Operational
Console Access - United Kingdom Operational
Data Ingest - United Kingdom Operational
Console Access - GovCloud Operational
Data Ingest - GovCloud Operational
Console Access - Singapore Operational
Console Access - India Operational
Data Ingest - Singapore Operational
Data Ingest - India Operational
Workspace ONE UEM Under Maintenance
Workspace ONE UEM - USA Operational
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Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
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App Wrapping Operational
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Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 15, 2025

No incidents reported today.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
Horizon Cloud Service First-Gen: Intermittent issues with VM provisioning and power operations.
Resolved - Microsoft has resolved the issue, and Horizon Cloud Service First-Gen is now fully operational. We apologize for any inconvenience caused and appreciate your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Sep 10, 13:09 UTC
Monitoring - Microsoft has resolved the issue and confirms that all three Availability Zones are healthy and processing requests as expected. However, Microsoft will continue to monitor before declaring full mitigation.

Horizon Cloud Service Operations teams continue to monitor the service’s availability to ensure the recovery is complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

The next update will be provided in 2 hours or as events warrant. Thanks for your patience.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Thanks for your patience.
Sep 10, 13:08 UTC
Investigating - Horizon Cloud Service First-Gen continues to experience issues intermittently with VM provisioning and power operations. Existing VMs that are currently running are not impacted.
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Microsoft has determined that this issue was caused by a configuration change during a manual recovery process, which led to intermittent disruptions in traffic for services dependent on Azure Resource Manager. One of the three Availability Zones in the region is still experiencing increased queuing of requests. Microsoft has applied mitigation steps, including stopping any new requests from this particular Availability Zone, and allowing all requests to be processed by the other two healthy Availability Zones. At this stage, Microsoft can confirm that the other two Availability Zones are healthy and processing all new requests. Microsoft expects full mitigation within the next hour. Microsoft continues to monitor all Availability Zones and is now observing consistent recovery for several dependent services.

Microsoft team is closely monitoring the performance and progress of all Availability Zones. An update will be provided in one hour or as events warrant.

Horizon Cloud Service Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Thanks for your patience.
Sep 10, 13:08 UTC
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

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