Minor Service Outage

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Test vmhub Jul 3, 2025 06:38-10:38 UTC

Horizon Cloud Service Next-Gen is going to perform an Emergency Data Center Maintenance in US region during the below maintenance window.

The US Regional MQTT Server certificates will be updated to use a Public Certificate Authority for signing.

This maintenance is part of the updates outlined in the previously communicated knowledge base article:
Knowledge BasHorizon Cloud Service transition to Omnissa (6000824)e (https://kb.omnissa.com/s/article/6000824)

Maintenance Window:
• Start: Tuesday, July 01, 2025, 07:00 UTC
• End: Tuesday, July 01, 2025, 15:00 UTC

Impact:
• Virtual Machines (VMs) with Horizon Agent versions older than 24.4, may lose connectivity to the Horizon Cloud next-gen control plane after this update.
This means:
• Users won’t be able to access the affected Virtual Machines (VMs) and applications.
• The VMs will show as "Unavailable" in the Horizon Universal Console.
• For instructions on how to recover and repair these affected VMs, please refer to following KB article:
Repairing and Recovering Single-session and Multi-session Pool VMs That Lose Connectivity to Horizon Cloud Next-Gen after Root CA Update (6000944)(https://kb.omnissa.com/s/article/6000944)
• VMs with Horizon Agent version 24.4 or higher are generally unaffected except Next-Gen desktop or application users may experience intermittent access issues. However, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Jun 28, 2025 - 06:39 UTC
Jul 1, 2025

No incidents reported today.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025
Workspace ONE UEM: Network Maintenance June 28, 2025 / USA (Partial Region)
Completed - The scheduled maintenance has been completed.
Jun 28, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 01:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.


Maintenance Window:
• Start: Saturday, June 28, 2025, 01:00 UTC
• End: Saturday, June 28, 2025, 05:00 UTC

Change:
Network Firewall Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jun 23, 15:59 UTC
Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
Test Intelligence Release Notification
Resolved - Test Release Notification
Jun 23, 21:00 UTC
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
Horizon Cloud Service Next-Gen: Users Connection Issues - Japan and Europe Region.
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems
Jun 17, 20:30 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Jun 17, 20:29 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.
Jun 17, 20:29 UTC
Investigating - Horizon Cloud Service next-gen platform is currently investigating reports of users experiencing disconnection failures during active sessions in the Japan and Europe regions. We are investigating this further and will provide more information shortly.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 17, 20:28 UTC
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