UAT Workspace ONE Statuspage
Workspace ONE Access and Hub Services: Errors / (Region) (Full Region/Partial Region)
Investigating - Workspace ONE Access and Hub Services is investigating reports of issues impacting . We will provide more information shortly.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 19, 2024 - 10:50 UTC
Workspace ONE Access and Hub Services: Errors / (Region) (Full Region/Partial Region)
Investigating - Workspace ONE Access and Hub Services is investigating reports of issues impacting . We will provide more information shortly.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 19, 2024 - 10:28 UTC
Horizon Cloud Service First-Gen: Intermittent issues with VM provisioning and power operations - Azure East US region.
Update - Horizon Cloud Service First-Gen continues to experience intermittent issues with Virtual Machine (VM) provisioning and power operations in the Azure East US region.

Microsoft is working to mitigate this issue and bring healthy capacity buffers for new allocations.

The Horizon Cloud Service Operations team is closely monitoring the situation and collaborating with Microsoft to ensure a full recovery.

Our next update will be in 3 hours or as events warrant. Thank you for your patience and understanding.
Nov 07, 2024 - 13:51 UTC
Update - Horizon Cloud Service First-Gen continues to experience intermittent issues with Virtual Machine (VM) provisioning and power operations in the Azure East US region.

Microsoft continues implementing all our efforts toward the mitigation process to restore the ongoing issues and bring healthy capacity buffers for new allocations.

The Horizon Cloud Service Operations team is closely monitoring the situation and collaborating with Microsoft to ensure a full recovery.

The next update will be provided in 3 hours or as events warrant. Thank you for your patience and assistance.
Nov 07, 2024 - 13:50 UTC
Identified - Horizon Cloud Service First-Gen continues to experience intermittent issues with VM provisioning and power operations in the Azure East US region due to Azure capacity constraints within a backend service that Azure Data Factory relies on for data flow operations. Existing VMs that are currently running are not impacted.

The Horizon Cloud Service Operations team is closely monitoring the situation and collaborating with Microsoft to ensure a full recovery.

The next update will be provided in 2 hours or sooner if necessary. Thank you for your patience and assistance.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.
Nov 07, 2024 - 13:49 UTC
Workspace ONE Access and Hub Services: Errors / (Region) (Full Region/Partial Region)
Investigating - Workspace ONE Access and Hub Services is investigating reports of issues impacting workspaceair.com and vmwareidentity.com. We will provide more information shortly.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
May 29, 2024 - 21:16 UTC
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, May 22, 2024, 03:30 UTC - All Regions.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 2024 - 03:30 UTC
Scheduled - Horizon Cloud First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
•Start: Wednesday, May 22, 2024, 03:30 UTC
•End: Wednesday, May 22, 2024, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
May 22, 2024 03:30-06:30 UTC
Cloud Services: Preventative Maintenance May 06, 2024 / Global Region (Full)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 06, 2024 - 15:00 UTC
Scheduled - Potential degradation of service during systems migration.

Maintenance Window:

• Start: Monday, May 06, 2024, 15:00 UTC
• End: Monday, May 06, 2024, 17:00 UTC

Change:

While we migrate to our new systems, you may experience unforeseen degradation of service including access to the service consoles. Disruption should be minimal and complete by 1pm EST.

Customer Impact:

Customers may experience intermittent issues with access to service consoles from Workspace ONE Cloud. This should not last for more than 5-10 minutes so please continue to try again if you experience these issues.

Downtime: 0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com if you need additional assistance.
May 6, 2024 15:00-16:00 UTC
Workspace ONE Access and Hub Services: Increased Request Error Rate / (Region) (Full Region/Partial Region)
Investigating - Workspace ONE Access and Hub Services is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Mar 28, 2024 - 20:58 UTC
Test test test
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 2024 - 09:00 UTC
Scheduled - Test test test test test
Apr 17, 2024 09:00-12:00 UTC
Workspace ONE UEM: SaaS SMTP Services DMARC enablement March 29, 2024 / Global (Full Region)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 2024 - 18:00 UTC
Scheduled - VMware Workspace ONE UEM SaaS SMTP services are scheduled to undergo maintenance.

Maintenance Window:
• Start: Friday, March 29, 2024, 18:00 UTC
• End: Friday, March 29, 2024, 22:00 UTC


Change: DMARC Protocol Enablement on VMware Workspace ONE UEM SaaS SMTP services

Customer Impact:
- Workspace ONE UEM SaaS Services will remain online and available throughout this maintenance
- No impact is expected to end-users, customers can refer to published KB for more information about the change and how to prepare for it: https://kb.vmware.com/s/article/96400

Downtime:
No downtime is expected

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Mar 29, 2024 18:00-22:00 UTC
Workspace ONE Access and Hub Services Database Maintenance (United States / Partial Region)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 2024 - 07:30 UTC
Scheduled - Workspace ONE Access and Hub Services are performing maintenance on databases in (United States) for domain vmwareidentity.com on Wednesday February 21, 2024, between 11:30 PM and Midnight Pacific. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry. Foobar.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Feb 22, 2024 07:30-08:00 UTC
Workspace ONE Access and Hub Services: Application Launch Issues / (United States Govcloud) (Partial Region)
Monitoring - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 29, 2023 - 20:20 UTC
Investigating - Workspace ONE Access and Hub Services is investigating reports of issues launching applications. We will provide more information shortly.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 29, 2023 - 19:51 UTC
Workspace ONE Access and Hub Services: testing / United States (Full Region)
Investigating - VMware Workspace ONE Access and Hub Services is investigating reports of issues. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Aug 08, 2023 - 10:02 UTC
Horizon Cloud Services : V1: Data Center Maintenance – Migrate Redis for UK south Edge hub to Azure cache - Maintenance Window: Friday, March 10, 2023, 03:30 UTC – UK South Region
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 2023 - 03:30 UTC
Scheduled - Horizon Cloud will undergo maintenance to Migrate Redis for UK south Edge hub to Azure cache in UK South Region is scheduled in the below maintenance window.



Horizon Cloud Maintenance Window:

Start: Friday, March 10, 2023, 03:30 UTC

End: Friday, March 10, 2023, 05:30 UTC



Impact:

Existing V1 customers will see the “CSP onboarding” button enabled again if they log in to Astro during downtime and they will also see an error in the capacity page if they navigate to Pod(s) page.



Impact Duration:

This activity will result in around 30 min of downtime during the 2-hour maintenance window.



Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.

For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete

Thank You,

VMware Horizon Communications Team
Mar 10, 2023 03:30-05:30 UTC
Workspace ONE Access and Hub Services: Testing to check post status page update / United States (Partial Region)
Update - Operations teams are actively working to resolve the issue. Please stand by for further updates.
Mar 02, 2023 - 10:18 UTC
Investigating - VMware Workspace ONE Access and Hub Services is investigating reports of issues. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Mar 02, 2023 - 10:16 UTC
test / Canada (Full Region)
Investigating - The Horizon Cloud Monitoring has identified multiple alerts received in . Our DevOps team is investigating the issue with high priority. We will update you on the impact and other details shortly.



Impact details:

(Check with ops team/requestor for impact details)



Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.



Additional Information:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.



Thank You,

VMware Horizon Communications Team
Feb 23, 2023 - 13:14 UTC
Test / India (Partial Region)
Monitoring - Operations teams are actively working to resolve the issue.We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team
Feb 07, 2023 - 14:27 UTC
Investigating - The Horizon Cloud Monitoring has identified multiple alerts received in . Our DevOps team is investigating the issue with high priority. We will update you on the impact and other details shortly.



Impact details:

(Check with ops team/requestor for impact details)



Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.



Additional Information:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.



Thank You,

VMware Horizon Communications Team
Feb 07, 2023 - 14:27 UTC
Workspace ONE Access and Hub Services: Application Launch Issues / (US) (Full Region)
Update - We are continuing to investigate this issue.
Feb 15, 2023 - 17:34 UTC
Update - Workspace ONE Access and Hub Services continues to experience issues.
Operations teams have identified the issue and are working to resolve it.
Feb 13, 2023 - 22:34 UTC
Investigating - Workspace ONE Access and Hub Services is investigating reports of issues launching applications. We will provide more information shortly.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Feb 01, 2023 - 22:33 UTC
Horizon Cloud on Azure: Horizon Cloud MSFT Issue / India (Partial Region)
Update - #3: Operations teams are actively working to resolve the issue. We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team
Feb 07, 2023 - 11:32 UTC
Monitoring - Operations teams are actively working to resolve the issue.We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team
Feb 07, 2023 - 11:28 UTC
Identified - Operations teams are actively working to resolve the issue.We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team
Feb 07, 2023 - 11:27 UTC
Investigating - The Horizon Cloud Monitoring has identified multiple alerts received in . Our DevOps team is investigating the issue with high priority. We will update you on the impact and other details shortly.



Impact details:

(Check with ops team/requestor for impact details)



Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.



Additional Information:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.



Thank You,

VMware Horizon Communications Team
Feb 07, 2023 - 10:05 UTC
Workspace ONE Access and Hub Services: Intermittent Errors / (United States) (Partial Region)
Investigating - Workspace ONE Access and Hub Services is investigating intermittent performance issues. We will provide more information shortly.

Please visit https://support.workspaceone.com if you need additional assistance.
Nov 17, 2022 - 01:46 UTC
Workspace ONE Access and Hub Services: test / United States (Partial Region)
Investigating - VMware Workspace ONE Access and Hub Services is investigating reports of issues. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Jan 06, 2023 - 01:27 UTC
Workspace ONE Access and Hub Services: Application Launch Issues (JP) (Full Region)
Investigating - Workspace ONE Access and Hub Services is investigating reports of issues launching applications. We will provide more information shortly.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Dec 02, 2022 - 21:02 UTC
Workspace ONE Access and Hub Services: Login Issues / (Germany) (Full Region)
Update - Operations teams are actively working to resolve the issue. Please stand by for further updates.
Dec 07, 2022 - 22:04 UTC
Identified - Workspace ONE Access and Hub Services continues to experience issues.Operations teams have identified the issue and are working to resolve it.If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.
Dec 07, 2022 - 21:06 UTC
Investigating - Workspace ONE Access and Hub Services is investigating reports of issues with login. We will provide more information shortly.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Dec 07, 2022 - 21:03 UTC
Horizon Cloud on Azure: Yathiraj Testing / United States (Partial Region)
Investigating - The Horizon Cloud Monitoring has identified multiple alerts received in US Region. Our DevOps team is investigating the issue with high priority. We will update you on the impact and other details shortly.

Impact details:
(Check with ops team/requestor for impact details)

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team
Nov 01, 2022 - 07:42 UTC

About This Site

This page is for UAT TESTING ONLY and is designed to be a close representation of Production for testing flows - please follow https://status.workspaceone.com for the Production Statuspage

Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Degraded Performance
getwsone.com Operational
Horizon Cloud Services Operational
HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational
HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational
HCS Cloud Hosted on IBM/SL - UK - Chessington Operational
HCS Cloud Hosted on IBM/SL - USA - Northern California Operational
HCS Cloud Hosted on IBM/SL - USA - Texas Operational
HCS Cloud Hosted on IBM/SL - USA - Virginia Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Horizon Cloud Monitoring Services (CMS) Operational
Cloud Monitoring Service (CMS) – United States Operational
Cloud Monitoring Service (CMS) – UK Operational
Cloud Monitoring Service (CMS) – Germany Operational
Cloud Monitoring Service (CMS) – Japan Operational
Cloud Monitoring Service (CMS) – Australia Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE Data Center Console Access - GovCloud Operational
Workspace ONE Data Center Data Ingest - GovCloud Operational
Workspace ONE UEM Degraded Performance
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Under Maintenance
Workspace ONE UEM - UK Under Maintenance
Workspace ONE UEM - Australia Under Maintenance
Workspace ONE UEM - Canada Under Maintenance
Workspace ONE UEM - Singapore Under Maintenance
Cloud Notification Services (for ENS) - Global Degraded Performance
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Under Maintenance
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Hub Services Catalog Degraded Performance
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Degraded Performance
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Workspace ONE UEM: Preventative Maintenance January 20, 2024 / Canada (Full Region) Jan 20, 2024 02:00-06:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo preventative maintenance on January 20, 2024.

Maintenance Window:
• Start: Saturday 20th January at 02:00 UTC
• End: Saturday 20th January at 06:00 UTC

Downtime:
Customers may experience connectivity issues to environments for a period of no longer than 5 minutes

Change:
Failing over database infrastructure

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance
No actions required before or after the change

We apologize for the inconvenience and thank you for your patience and continued support

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Jan 19, 2024 - 01:57 UTC
Workspace ONE UEM: Preventative Maintenance January 20, 2024 / Japan (Full Region) Jan 20, 2024 16:00-20:00 UTC
Workspace ONE UEM is scheduled to undergo preventative maintenance on January 20, 2024.

Maintenance Window:
• Start: Saturday 20th January at 16:00 UTC
• End: Saturday 20th January at 20:00 UTC

Downtime:
Customers may experience connectivity issues to environments for a period of no longer than 5 minutes

Change:
Failing over database infrastructure

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance
No actions required before or after the change

We apologize for the inconvenience and thank you for your patience and continued support

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on Jan 19, 2024 - 02:06 UTC
Workspace ONE UEM: Preventative Maintenance January 21, 2024 / United States (Partial Region) Jan 21, 2024 06:00-10:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo preventative maintenance on January 21, 2024.

Maintenance Window:
• Start: Sunday 21st January at 06:00 UTC
• End: Sunday 21st January at 10:00 UTC

Downtime:
Customers may experience connectivity issues to environments for a period of no longer than 5 minutes

Change:
Failing over database infrastructure

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance
No actions required before or after the change

We apologize for the inconvenience and thank you for your patience and continued support

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Jan 19, 2024 - 15:45 UTC
Workspace ONE Access and Hub Services maintenance in Japan (Full Region) Jan 28, 2024 02:00-02:30 UTC
Scheduled - Workspace ONE Access and Hub Services will perform previously announced maintenance to update public TLS cipher suites in the Japan region for domain(s) vmwareidentity-test.co.jp on 2024-01-28 02:00 UTC

See the KB article "Details Deprecation of Cipher Suites and Hash Algorithm Support" (https://kb.vmware.com/s/article/94409) for information about the cipher suites being deprecated as well as the list of supported cipher suites.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.
Jan 22, 2024 - 22:52 UTC
Workspace ONE UEM: AirWatch Certificate Portal Maintenance March 7, 2023 / Global Mar 7, 2024 06:00-10:00 UTC
Scheduled - AirWatch Certificate Portal (AWCP) is scheduled to undergo maintenance on March 7, 2024.

Maintenance Window:
• Start: Thursday, March 7, 2024, 06:00 UTC
• End: Thursday, March 7, 2024, 10:00 UTC

Change:
AWCP Patching

Customer Impact:
During this maintenance ,
• Workspace ONE UEM Services will remain online and available throughout this maintenance
• Customer Administrators may see delays and timeouts with generating/renewing their Apple Push Notification (APNS) certificate for MDM via the UEM Admin Console
• Customer Administrators may see delays and timeouts with registering/unregistering Android Enterprise (EMM) Tenant with managed Google domain accounts (G-Suite) via the UEM Admin Console
• Azure Active Directory based enrollment for device end-users may see delays and timeouts

No customer actions are required before or after the change.

Downtime:
0 min
Feb 28, 2024 - 21:24 UTC
Workspace ONE UEM: My Workspace ONE Maintenance March 12, 2024 / Global Mar 12, 2024 15:00-19:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: Tuesday, March 12, 2024, 15:00 UTC
• End: Tuesday, March 12, 2024, 19:00 UTC

Change: My Workspace ONE Maintenance

Customer Impact:
• Workspace ONE UEM Services will remain online and available throughout this maintenance
• On-premises Workspace ONE UEM customers will be unable to use My Workspace ONE to obtain a signing token needed for running upgrade or installation of Workspace UEM
• VMware Boxer Workspace ONE users may see intermittent performance degradation
• All other My Workspace ONE functionality will continue to function normally

Downtime:
30 minutes


System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Mar 04, 2024 - 22:10 UTC
Workspace ONE UEM: Preventative Maintenance November 23, 2024/ USA (Partial Region) Nov 23, 2024 02:00-08:00 UTC
Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
Start: Saturday, November 23, 2024, 02:00 UTC
End: Saturday, November 23, 2024, 08:00 UTC

Change:
Emergency Preventative Server Infrastructure Maintenance

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime: No downtime expected

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on Nov 20, 2024 - 05:37 UTC
Workspace ONE UEM: Preventative Maintenance November 24, 2024/ USA (Partial Region) Nov 24, 2024 02:00-08:00 UTC
Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
Start: Sunday, November 24, 2024, 02:00 UTC
End: Sunday, November 24, 2024, 08:00 UTC

Change:
Emergency Preventative Server Infrastructure Maintenance

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime: No downtime expected

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on Nov 20, 2024 - 05:42 UTC
Past Incidents
Nov 20, 2024
Workspace ONE UEM: Hypervisor Infrastructure Maintenance (Wave 1) November 16, YYYY / Global
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Nov 20, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 02:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
Start: Saturday, November 16, 2025, 02:00 UTC
End: Saturday, November 16, 2025, 06:00 UTC

Change:
Hypervisor infrastructure upgrade (Wave 1)

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime: No downtime expected

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Nov 12, 15:31 UTC
Workspace ONE UEM: Hypervisor Infrastructure Maintenance (Wave 2) November 17, 2024/ USA (Partial Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Nov 20, 05:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 02:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
Start: Saturday, November 17, 2024, 02:00 UTC
End: Saturday, November 17, 2024, 06:00 UTC

Change:
Hypervisor infrastructure upgrade (Wave 2)

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime: No downtime expected

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Nov 12, 19:33 UTC
Nov 19, 2024

Unresolved incidents: Workspace ONE Access and Hub Services: Errors / (Region) (Full Region/Partial Region), Workspace ONE Access and Hub Services: Errors / (Region) (Full Region/Partial Region).

Nov 18, 2024

No incidents reported.

Nov 17, 2024
Nov 16, 2024
Nov 15, 2024
Workspace ONE Intelligence Maintenance: United States (Partial Region)
Completed - The scheduled maintenance has been completed.
Nov 15, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 04:30 UTC
Scheduled - Workspace ONE Intelligence will perform routine maintenance in the United States.

Only customers using the Sandbox instance will be affected.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by automation rules

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Nov 1, 22:35 UTC
Nov 14, 2024
Horizon Cloud on Azure: Hydra Control Plane/ After the fact (Full region)
Resolved - This is to inform you, that this is an after-the-fact notification where VMware monitoring had identified an issue with non-functionality of (Region) between (Time) Thursday, Month Day, Year.

During this time frame, all customer pods under this region had an impact on doing any admin-related activities. The system is currently being monitored by the VMware DevOps team.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team
Nov 14, 05:29 UTC
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Horizon Cloud Service next-gen: Increased Request Error Rate (JP Region)
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 14:44 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 14:44 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues in the JP Region.

We have identified the issue with Virtual Machine (VM) provisioning for new pools and expanding existing ones due to event processing problems. We are actively working to resolve it.

The next update will be provided in 1 hour or as events warrant. Thanks for your patience.
Nov 7, 14:43 UTC
Investigating - Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems
Nov 7, 14:42 UTC
Horizon Cloud Service next-gen: Increased Request Error Rate (EU Region)
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 14:39 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 14:38 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.
Nov 7, 14:37 UTC
Investigating - Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service in the EU Region. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 14:36 UTC
Horizon Cloud Service First-Gen: Intermittent issues with VM provisioning and power operations.
Resolved - Microsoft has resolved the issue, and Horizon Cloud Service First-Gen is now fully operational. We apologize for any inconvenience caused and appreciate your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Thank You.
Nov 7, 14:32 UTC
Monitoring - Microsoft has resolved the issue and confirms that all three Availability Zones are healthy and processing requests as expected. However, Microsoft will continue to monitor before declaring full mitigation.
Horizon Cloud Service
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

The next update will be provided in 2 hours or as events warrant. Thanks for your patience.
Nov 7, 14:31 UTC
Investigating - Horizon Cloud Service First-Gen continues to experience issues intermittently with VM provisioning and power operations. Existing VMs that are currently running are not impacted.

Microsoft has determined that this issue was caused by a configuration change during a manual recovery process, which led to intermittent disruptions in traffic for services dependent on Azure Resource Manager. One of the three Availability Zones in the region is still experiencing increased queuing of requests. Microsoft has applied mitigation steps, including stopping any new requests from this particular Availability Zone, and allowing all requests to be processed by the other two healthy Availability Zones. At this stage, Microsoft can confirm that the other two Availability Zones are healthy and processing all new requests. Microsoft expects full mitigation within the next hour. Microsoft continues to monitor all Availability Zones and is now observing consistent recovery for several dependent services.
Microsoft team is closely monitoring the performance and progress of all Availability Zones. An update will be provided in one hour or as events warrant.
Horizon Cloud Service Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Thanks for your patience.
Nov 7, 14:30 UTC
Horizon Cloud Service next-gen: Increased Request Error Rate (EU Region)
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 14:28 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 14:27 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.
Nov 7, 14:26 UTC
Investigating - Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service in the EU Region. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 14:25 UTC
Horizon Cloud Service First-Gen: Intermittent issues with VM provisioning and power operations - Azure East US region.
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 14:21 UTC
Monitoring - Microsoft has confirmed that the capacity issue in the Azure East US region has been mitigated and customers should not be experiencing any more errors with Virtual Machine (VM) provisioning and power operations. Microsoft has also confirmed that new capacity will be brought online by end of July 2024 to ensure such problems do not reoccur.

The Horizon Cloud Service Operations team will continue to monitor the situation closely for next few hours to ensure there are no more issues.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

The next update will be provided in 3 hours or as events warrant. Thanks for your patience.
Nov 7, 14:20 UTC
Update - Horizon Cloud Service First-Gen continues to experience intermittent issues with Virtual Machine (VM) provisioning and power operations in the Azure East US region.

Microsoft is working to mitigate this issue and bring healthy capacity buffers for new allocations.

The Horizon Cloud Service Operations team is closely monitoring the situation and collaborating with Microsoft to ensure a full recovery.

Our next update will be in 3 hours or as events warrant. Thank you for your patience and understanding.
Nov 7, 14:20 UTC
Update - Horizon Cloud Service First-Gen continues to experience intermittent issues with Virtual Machine (VM) provisioning and power operations in the Azure East US region.

Microsoft continues implementing all our efforts toward the mitigation process to restore the ongoing issues and bring healthy capacity buffers for new allocations.

The Horizon Cloud Service Operations team is closely monitoring the situation and collaborating with Microsoft to ensure a full recovery.

The next update will be provided in 3 hours or as events warrant. Thank you for your patience and assistance.
Nov 7, 14:19 UTC
Identified - Horizon Cloud Service First-Gen continues to experience intermittent issues with VM provisioning and power operations in the Azure East US region due to Azure capacity constraints within a backend service that Azure Data Factory relies on for data flow operations. Existing VMs that are currently running are not impacted.

The Horizon Cloud Service Operations team is closely monitoring the situation and collaborating with Microsoft to ensure a full recovery.

The next update will be provided in 2 hours or sooner if necessary. Thank you for your patience and assistance.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.
Nov 7, 14:18 UTC
Horizon Cloud Service First Gen : Microsoft Azure services issue in Central US Region
Resolved - This issue is resolved. Microsoft have confirmed resolution of the issues. Please refer to https://status.azure.com.

We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 14:15 UTC
Monitoring - Microsoft has confirmed that most services have now recovered. Horizon Cloud Service reports significant progress in restoring service for First-Gen customers. For the latest updates from Microsoft, please visit https://status.azure.com.

Horizon Cloud Service Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 14:14 UTC
Identified - A subset of Horizon Cloud First-Gen customers with Pods in the Azure Central US region may experience difficulties connecting to the Pod for administrative operations and end-user connectivity due to Microsoft Azure issues.

According to the latest update from Microsoft, they have identified the cause and are working to mitigate the issue. For the latest updates from Microsoft, please visit https://status.azure.com.

The Horizon Cloud team continues to monitor the situation closely. The next update will be provided in 3 hours or as events warrant.
Nov 7, 14:13 UTC
Investigating - Horizon Cloud Service team is currently investigating issues with the Microsoft Azure services that can impact Horizon Cloud First-Gen in the Central US region.

A subset of customers may experience issues with administrative operations and end-user connectivity.

For tracking latest updates from Microsoft, please visit the link - https://status.azure.com

If you are experiencing issues, please raise support ticket with Microsoft for these issues from your subscription.

Horizon Cloud team is continuing to monitor the issue. We will provide next update in 2 hours or as events warrant.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 14:12 UTC
Horizon Cloud Service next-gen: Increased Request Error Rate (JP Region)
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems
Nov 7, 14:08 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 14:08 UTC
Investigating - Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 14:07 UTC
Horizon Cloud Service next-gen: Intermittent DNS issue with the vmwhorizon.com endpoint
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 14:04 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 14:03 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience Intermittent DNS issues with the vmwhorizon.com endpoint.

The Horizon Cloud Service Team has identified the issue and is actively working to resolve it.
Nov 7, 14:03 UTC
Investigating - Horizon Cloud Service next-gen is currently investigating an intermittent DNS issue affecting the vmwhorizon.com endpoint. If you encounter difficulties with vmwhorizon.com, please use the cloud.vmwarehorizon.com endpoint instead. At this time, the service impact is expected to be minimal or none.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 14:02 UTC
Horizon Cloud Service next-gen: Increased Request Error Rate (EU Region)
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 13:59 UTC
Monitoring - Horizon Cloud Service First-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 13:58 UTC
Identified - Horizon Cloud Service First-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.
Nov 7, 13:57 UTC
Investigating - Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service in the EU Region. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 13:56 UTC
Horizon Cloud Service next-gen: Increased Request Error Rate (EU Region)
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 13:44 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 13:43 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.
Nov 7, 13:42 UTC
Investigating - Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service in the EU Region. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 13:41 UTC
Horizon Cloud Service First-Gen: Intermittent issues with VM provisioning and power operations.
Resolved - Microsoft has resolved the issue, and Horizon Cloud Service First-Gen is now fully operational. We apologize for any inconvenience caused and appreciate your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Thank You.
Nov 7, 13:38 UTC
Monitoring - Microsoft has resolved the issue and confirms that all three Availability Zones are healthy and processing requests as expected. However, Microsoft will continue to monitor before declaring full mitigation.
Horizon Cloud Service Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

The next update will be provided in 2 hours or as events warrant. Thanks for your patience
Nov 7, 13:37 UTC
Investigating - Horizon Cloud Service First-Gen continues to experience issues intermittently with VM provisioning and power operations. Existing VMs that are currently running are not impacted.

Microsoft has determined that this issue was caused by a configuration change during a manual recovery process, which led to intermittent disruptions in traffic for services dependent on Azure Resource Manager. One of the three Availability Zones in the region is still experiencing increased queuing of requests. Microsoft has applied mitigation steps, including stopping any new requests from this particular Availability Zone, and allowing all requests to be processed by the other two healthy Availability Zones. At this stage, Microsoft can confirm that the other two Availability Zones are healthy and processing all new requests. Microsoft expects full mitigation within the next hour. Microsoft continues to monitor all Availability Zones and is now observing consistent recovery for several dependent services.

Microsoft team is closely monitoring the performance and progress of all Availability Zones. An update will be provided in one hour or as events warrant.
Horizon Cloud Service Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Thanks for your patience
Nov 7, 13:36 UTC
Horizon Cloud Service First Gen : Microsoft Azure services issue in Central US Region
Resolved - This issue is resolved. Microsoft have confirmed resolution of the issues. Please refer to https://status.azure.com.

We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 13:32 UTC
Monitoring - Microsoft has confirmed that most services have now recovered. Horizon Cloud Service reports significant progress in restoring service for First-Gen customers. For the latest updates from Microsoft, please visit https://status.azure.com.

Horizon Cloud Service Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 13:32 UTC
Identified - A subset of Horizon Cloud First-Gen customers with Pods in the Azure Central US region may experience difficulties connecting to the Pod for administrative operations and end-user connectivity due to Microsoft Azure issues.

According to the latest update from Microsoft, they have identified the cause and are working to mitigate the issue. For the latest updates from Microsoft, please visit https://status.azure.com.

The Horizon Cloud team continues to monitor the situation closely. The next update will be provided in 3 hours or as events warrant.
Nov 7, 13:31 UTC
Investigating - Horizon Cloud Service team is currently investigating issues with the Microsoft Azure services that can impact Horizon Cloud First-Gen in the Central US region.

A subset of customers may experience issues with administrative operations and end-user connectivity.

For tracking latest updates from Microsoft, please visit the link - https://status.azure.com

If you are experiencing issues, please raise support ticket with Microsoft for these issues from your subscription.

Horizon Cloud team is continuing to monitor the issue. We will provide next update in 2 hours or as events warrant.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 13:30 UTC
Horizon Cloud Service next-gen: Increased Request Error Rate (JP Region)
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems
Nov 7, 13:26 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 13:25 UTC
Identified - We have identified the issue with Virtual Machine (VM) provisioning for new pools and expanding existing ones due to event processing problems. We are actively working to resolve it.

The next update will be provided in 1 hour or as events warrant. Thanks for your patience.
Nov 7, 13:24 UTC
Investigating - Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 13:23 UTC
Horizon Cloud Service next-gen: Intermittent DNS issue with the vmwhorizon.com endpoint
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 13:20 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 13:20 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.
Nov 7, 13:19 UTC
Investigating - Horizon Cloud Service next-gen is currently investigating an intermittent DNS issue affecting the vmwhorizon.com endpoint. If you encounter difficulties with vmwhorizon.com, please use the cloud.vmwarehorizon.com endpoint instead. At this time, the service impact is expected to be minimal or none.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 13:18 UTC
Horizon Cloud Service next-gen: Increased Request Error Rate (EU Region)
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 13:13 UTC
Monitoring - Horizon Cloud Service First-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 13:12 UTC
Identified - Horizon Cloud Service First-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.
Nov 7, 13:11 UTC
Investigating - Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service in the EU Region. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 13:06 UTC
Horizon Cloud Service next-gen: Intermittent DNS issue with the vmwhorizon.com endpoint
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 12:53 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 12:52 UTC
Investigating - Horizon Cloud Service next-gen is currently investigating an intermittent DNS issue affecting the vmwhorizon.com endpoint. If you encounter difficulties with vmwhorizon.com, please use the cloud.vmwarehorizon.com endpoint instead. At this time, the service impact is expected to be minimal or none.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 12:50 UTC
Horizon Cloud Service next-gen: Intermittent DNS issue with the vmwhorizon.com endpoint
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 12:29 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 12:27 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience Intermittent DNS issues with the vmwhorizon.com endpoint.

The Horizon Cloud Service Team has identified the issue and is actively working to resolve it.
Nov 7, 12:26 UTC
Investigating - Horizon Cloud Service next-gen is currently investigating an intermittent DNS issue affecting the vmwhorizon.com endpoint. If you encounter difficulties with vmwhorizon.com, please use the cloud.vmwarehorizon.com endpoint instead. At this time, the service impact is expected to be minimal or none.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 12:25 UTC
Horizon Cloud Service next-gen: Increased Request Error Rate (EU Region)
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 12:24 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 12:23 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.
Nov 7, 12:21 UTC
Investigating - Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service in the EU Region. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 12:20 UTC
Horizon Cloud Service next-gen: Increased Request Error Rate (JP Region)
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 11:48 UTC
Update - Horizon Cloud Service Next-Gen continues to experience issues in the JP Region.

We have identified the issue with Virtual Machine(VM) provisioning for new pools and expanding existing ones, and we are actively working to resolve it.

The next update will be provided in 1 hour or as events warrant. Thanks for your patience.
Nov 7, 11:46 UTC
Investigating - Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 11:45 UTC
Horizon Cloud Service next-gen: Increased Request Error Rate (JP Region)
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 11:16 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 7, 11:16 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues in the JP Region.

We have identified the issue with Virtual Machine (VM) provisioning for new pools and expanding existing ones due to event processing problems. We are actively working to resolve it.

The next update will be provided in 1 hour or as events warrant. Thanks for your patience.
Nov 7, 11:15 UTC
Update - Horizon Cloud Service Next-Gen continues to experience issues in the JP Region.

We have identified the issue with Virtual Machine(VM) provisioning for new pools and expanding existing ones, and we are actively working to resolve it.

The next update will be provided in 1 hour or as events warrant. Thanks for your patience.
Nov 7, 11:14 UTC
Investigating - Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems
Nov 7, 11:12 UTC
Horizon Cloud Service next-gen: Increased Request Error Rate (EU Region)
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 7, 10:39 UTC
Update - Testing update
Nov 7, 10:38 UTC
Monitoring - testing message
Oct 31, 13:19 UTC
Investigating - Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service in the EU Region. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. (
Oct 31, 12:40 UTC
Nov 6, 2024
Horizon Cloud Service First-Gen: Increased Request Error Rate / (Region) (Full Region/Partial Region)
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our system
Nov 6, 10:57 UTC
Monitoring - Horizon Cloud Service First-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Nov 6, 10:56 UTC
Investigating - Horizon Cloud Service First-Gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 6, 10:55 UTC
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, October 23, 2024, 03:30 UTC - All Regions.
Completed - The scheduled maintenance has been cancelled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 6, 10:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 10:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, October 23, 2024, 03:30 UTC
• End: Wednesday, October 23, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 6, 10:12 UTC
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