Horizon Cloud Service: Horizon Cloud console Admin users fail to login - (Region)
Investigating - VMware Horizon Cloud Service monitoring team has identified an intermittent issue with Control Plane located at (Region). Customer Admin users may intermittently see issues in login and also face issues in editing the pools on Admin Portal. Our team is working on the issue with high priority. We keep you posted with further updates shortly.

Impact:
Admins may intermittently see issues in login to Admin Portal
Admins may see issues in editing the pools

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
Feb 04, 2026 - 07:21 UTC
Automated Test Incident - 2026-02-04 00:14:01
Investigating - The Horizon Cloud Monitoring has identified multiple alerts received in . Our DevOps team is investigating the issue with high priority. We will update you on the impact and other details shortly.



Impact details:

(Check with ops team/requestor for impact details)



Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.



Additional Information:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.



Thank You,

VMware Horizon Communications Team
Feb 04, 2026 - 08:14 UTC
Horizon Cloud Service: Horizon Cloud console Admin users fail to login - (Region)
Investigating - VMware Horizon Cloud Service monitoring team has identified an intermittent issue with Control Plane located at (Region). Customer Admin users may intermittently see issues in login and also face issues in editing the pools on Admin Portal. Our team is working on the issue with high priority. We keep you posted with further updates shortly.

Impact:
Admins may intermittently see issues in login to Admin Portal
Admins may see issues in editing the pools

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
Feb 03, 2026 - 16:21 UTC

About This Site

This page is for UAT TESTING ONLY and is designed to be a close representation of Production for testing flows - please follow https://status.workspaceone.com for the Production Statuspage

getwsone.com Operational
Console Access (Horizon Cloud Admin Console) Partial Outage
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Degraded Performance
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Partial Outage
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Partial Outage
Horizon Cloud Services Operational
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Universal Console - US Operational
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Console Access - Ireland Operational
Data Ingest - Ireland Operational
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Data Ingest - Australia Operational
Console Access - Canada Operational
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Console Access - Japan Operational
Data Ingest - Japan Operational
Console Access - United Kingdom Operational
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Console Access - India Operational
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Data Ingest - India Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 18, 2026

No incidents reported today.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026
Horizon Cloud Service Next-Gen: Custom Client Access Subdomain URLs Issues - All Regions (Partial Region)
Resolved - The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Feb 9, 04:42 UTC
Investigating - The Horizon Cloud Service team is investigating reports of issues with Custom Client Access Subdomain URLs (.omnissahorizon.com). Users accessing this URL may experience Desktop/Application launch failures. Existing user connections remain unaffected.

As a workaround, we recommend using the https://cloud.omnissahorizon.com URL to launch Desktops.

We are looking into this further and will provide more information soon.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.
Feb 9, 04:39 UTC
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026
Horizon Cloud Service Next-Gen: virtual machine provisioning Issue - All regions.
Resolved - The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Feb 5, 16:56 UTC
Monitoring - The Horizon Cloud Service team is investigating degraded virtual machine (VM) provisioning. Updates will be provided as more information becomes available.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems
Feb 5, 16:55 UTC
Horizon Cloud Service Next-Gen: virtual machine provisioning Issue
Resolved - The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Feb 5, 16:17 UTC
Identified - The Horizon Cloud Service team is investigating degraded virtual machine (VM) provisioning. Updates will be provided as more information becomes available.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems
Feb 5, 16:15 UTC
Horizon Cloud Service Next-Gen: virtual machine provisioning Issue - All regions.
Resolved - The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Feb 5, 16:12 UTC
Identified - The Horizon Cloud Service team is investigating degraded virtual machine (VM) provisioning. Updates will be provided as more information becomes available.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems
Feb 5, 16:08 UTC
Horizon Cloud Service Next-Gen: virtual machine provisioning Issue - All regions.
Resolved - The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Feb 5, 16:05 UTC
Identified - The Horizon Cloud Service team is investigating degraded virtual machine (VM) provisioning. Updates will be provided as more information becomes available.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Feb 5, 16:03 UTC
Feb 4, 2026
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, January 15, 2026, 03:30 UTC - All Regions.
Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thank You,
VMware Horizon Communications Team
Feb 4, 13:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 12:16 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, January 21, 2026, 03:30 UTC
• End: Wednesday, January 21, 2026, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Jan 21, 15:09 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, January 14, 2026, 03:30 UTC
• End: Wednesday, January 14, 2026, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Jan 21, 12:25 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, January 15, 2026, 03:30 UTC
• End: Wednesday, January 15, 2026, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Jan 21, 12:19 UTC
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