Minor Service Outage

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This page is for UAT TESTING ONLY and is designed to be a close representation of Production for testing flows - please follow https://status.workspaceone.com for the Production Statuspage

getwsone.com Operational
Console Access (Horizon Cloud Admin Console) Partial Outage
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Partial Outage
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Partial Outage
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - Singapore Operational
Workspace ONE Access - India Operational
Omnissa Connect Operational
Omnissa Connect - US Operational
Omnissa Omni Operational
Platform - United States Operational
Platform - Canada Operational
Platform - Ireland Operational
Platform - United Kingdom Operational
Platform - Germany Operational
Platform - India Operational
Platform - Singapore Operational
Platform - Japan Operational
Platform - Australia Operational
Knowledge Search - United States Operational
Knowledge Search - Ireland Operational
Knowledge Search - Japan Operational
Data Analysis - United States Operational
Data Analysis - Canada Operational
Data Analysis - Ireland Operational
Data Analysis - United Kingdom Operational
Data Analysis - Germany Operational
Data Analysis - India Operational
Data Analysis - Singapore Operational
Data Analysis - Japan Operational
Data Analysis - Australia Operational
Omnissa TestDrive Operational
Portal - United States Operational
Ready To Use - United States Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - India Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Singapore Operational
Workspace ONE Assist - UK Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Intelligence Operational
Console Access - United States Operational
Data Ingest - United States Operational
Console Access - Germany Operational
Data Ingest - Germany Operational
Console Access - Ireland Operational
Data Ingest - Ireland Operational
Console Access - Australia Operational
Data Ingest - Australia Operational
Console Access - Canada Operational
Data Ingest - Canada Operational
Console Access - Japan Operational
Data Ingest - Japan Operational
Console Access - United Kingdom Operational
Data Ingest - United Kingdom Operational
Console Access - GovCloud Operational
Data Ingest - GovCloud Operational
Console Access - Singapore Operational
Console Access - India Operational
Data Ingest - Singapore Operational
Data Ingest - India Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 2, 2026

No incidents reported today.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, October 08, 2025, 03:30 UTC - All Regions.
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.
Dec 24, 12:02 UTC
In progress - start msaintenance
Dec 24, 12:01 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 24, 10:14 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 24, 10:12 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.
Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC
Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 24, 10:08 UTC
Hydra Weekly test
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.
Dec 24, 12:01 UTC
In progress - start maintenance
Dec 24, 12:01 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, October 08, 2025, 03:30 UTC
• End: Wednesday, October 08, 2025, 06:30 UTC

    Impact:
    • There is no impact on end-users and their ability to connect to their desktops.
    • During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.
    Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

    Additional Information and Support:
    Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
    For information on contacting service support, seeHow to file a Support Request in Customer Connect.

    Thanks for your patience.

    Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.


    • There is no impact on end-users and their ability to connect to their desktops.

    • Another item in the list.

    • And another one.


    Dec 19, 15:08 UTC
Update - Impact:• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.
Dec 19, 15:07 UTC
Update - Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.
Dec 19, 15:05 UTC
Update - Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 19, 15:03 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC
Dec 19, 15:00 UTC
Dec 23, 2025
Horizon Cloud Service Next-Gen: Custom Client Access Subdomain URLs Issues - All Regions (Partial Region)
Completed - The scheduled maintenance has been completed.
Dec 23, 17:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 13:03 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 18, 13:25 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information:Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 18, 13:24 UTC
Update - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 17, 2025, 03:30 UTC
• End: Wednesday, December 17, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information:
Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 18, 13:22 UTC
Scheduled - The Horizon Cloud Service team is investigating reports of issues with Custom Client Access Subdomain URLs (.omnissahorizon.com). Users accessing this URL may experience Desktop/Application launch failures. Existing user connections remain unaffected.

As a workaround, we recommend using the https://cloud.omnissahorizon.com URL to launch Desktops.

We are looking into this further and will provide more information soon.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.
Dec 18, 13:04 UTC
Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025
Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, December 20, 2025, 18:00 UTC –Japan region.
Completed - gfhjxftxjxg
Dec 19, 06:27 UTC
Update - Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, December 20, 2025, 18:00 UTC –Japan region.

Maintenance Window:
• Start: Saturday, December 20, 2025, 18:00 UTC
• End: Saturday, December 20, 2025, 20:00 UTC

Impact:
• No impact on end-users actively connected to their desktops.
• In rare cases, some desktops may take up to 5 minutes to reconnect to regional services following the certificate update. Users may need to retry connecting to their desktops during this period.
• Any affected VMs will recover automatically within this timeframe.
• No action is required from end users or administrators.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 19, 06:25 UTC
Update - Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, December 20, 2025, 18:00 UTC –Japan region.

Maintenance Window:
• Start: Saturday, December 20, 2025, 18:00 UTC
• End: Saturday, December 20, 2025, 20:00 UTC

Impact:
• No impact on end-users actively connected to their desktops.
• In rare cases, some desktops may take up to 5 minutes to reconnect to regional services following the certificate update. Users may need to retry connecting to their desktops during this period.
• Any affected VMs will recover automatically within this timeframe.
• No action is required from end users or administrators.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 19, 06:24 UTC
Update - Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, December 20, 2025, 18:00 UTC –Japan region.

Maintenance Window:
• Start: Saturday, December 20, 2025, 18:00 UTC
• End: Saturday, December 20, 2025, 20:00 UTC

Impact:
• No impact on end-users actively connected to their desktops.
• In rare cases, some desktops may take up to 5 minutes to reconnect to regional services following the certificate update. Users may need to retry connecting to their desktops during this period.
• Any affected VMs will recover automatically within this timeframe.
• No action is required from end users or administrators.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 19, 06:24 UTC
Scheduled - Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, December 20, 2025, 18:00 UTC –Japan region.

Maintenance Window:
• Start: Saturday, December 20, 2025, 18:00 UTC
• End: Saturday, December 20, 2025, 20:00 UTC

Impact:
• No impact on end-users actively connected to their desktops.
• In rare cases, some desktops may take up to 5 minutes to reconnect to regional services following the certificate update. Users may need to retry connecting to their desktops during this period.
• Any affected VMs will recover automatically within this timeframe.
• No action is required from end users or administrators.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page until the maintenance activity is complete.
Dec 19, 06:22 UTC
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